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--- policy_-_acceptable_use_policy_aup [2024/08/27 18:56] – thesaint
+++ policy_-_acceptable_use_policy_aup [2024/08/27 19:01] (current) – thesaint
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 The purpose of this AUP is to comply with the relevant laws of the land; to specify to customers and users of our service/website what activities and online behaviour are considered an unacceptable use of the service/website; to protect the integrity of our network and to specify the consequences that may flow from undertaking such prohibited activities.
-This document contains a number of legal obligations which you are presumed to be familiar with. As such, we encourage you to read this document thoroughly and direct any queries to our customer services/legal department at 0861 300 900.
+This document contains a number of legal obligations which you are presumed to be familiar with. As such, we encourage you to read this document thoroughly and direct any queries directly with us via email or phone call.
-SupportCALL respects the rights of our customers and users of our services to freedom of speech and expression; access to information; privacy; human dignity; religion, belief and opinion in accordance with our constitution. We undertake not to interfere with any of those rights unless required to do so by law; unless those rights are exercised for unlawful purposes; or unless the exercise of those rights threatens to cause harm to another person or affect the integrity of our network.
+SupportCALL respects the rights of our customers and users of our services to freedom of speech and expression; access to information; privacy; human dignity; religion, belief and opinion in accordance with the constitution and laws of the land. We undertake not to interfere with any of those rights unless required to do so by law; unless those rights are exercised for unlawful purposes; or unless the exercise of those rights threatens to cause harm to another person or affect the integrity of our network.
 **ISPA membership and Code of Conduct**
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 **Unlawful Use**
-SupportCALL's services/website may only be used for lawful purposes and activities. We prohibit any use of our website/network including the transmission, storage and distribution of any material or content using our network that violates any law or regulation of the Republic.
+SupportCALL's services/website may only be used for lawful purposes and activities. We prohibit any use of our website/network including the transmission, storage and distribution of any material or content using our network that violates any law or regulation of the land.
 **This includes:**
   - Any violation of local and international laws prohibiting child pornography; obscenity; discrimination (including racial, gender or religious slurs) and hate speech; or speech designed to incite violence or hatred, or threats to cause bodily harm.
-  - Any activity designed to defame, abuse, stalk, harass or physically threaten any individual in the Republic or beyond its borders; including any attempt to link to, post, transmit or otherwise distribute any inappropriate or defamatory material.
+  - Any activity designed to defame, abuse, stalk, harass or physically threaten any individual in the land or beyond its borders; including any attempt to link to, post, transmit or otherwise distribute any inappropriate or defamatory material.
   - Any violation of Intellectual Property laws including materials protected by local and international copyright, trademarks and trade secrets. SupportCALL cannot be held liable if you make any unlawful use of any multimedia content accessed through the search facility provided by SupportCALL's network, or otherwise available through access to our network, whether for commercial or non-commercial purposes.
   - Any violation of the individual's right to privacy, including an effort to collect personal data of third parties without their consent.
   - Any fraudulent activity whatsoever, including dubious financial practices, such as pyramid schemes; the impersonation of another subscriber without their consent; or any attempt to enter into a transaction with SupportCALL on behalf of another subscriber without their consent.
-  - Any violation of the exchange control laws of the Republic.
+  - Any violation of the exchange control laws of the land.
   - Any activity that results in the sale, transmission or distribution of pirated or illegal software.
-  - Failing to respond to a request by a recipient of unsolicited mail to be removed from any mailing or direct marketing list and continuing to send unsolicited mail following such a request for removal. Where any user resides outside of the Republic, permanently or temporarily, such user will be subject to the laws of the country in which s/he is currently resident and which apply. On presentation of a legal order to do so, or under obligation through an order for mutual foreign legal assistance, SupportCALL will assist foreign law enforcement agencies (LEA) in the investigation and prosecution of a crime committed using SupportCALL's resources, including the provisioning of all personal identifiable data.
+  - Failing to respond to a request by a recipient of unsolicited mail to be removed from any mailing or direct marketing list and continuing to send unsolicited mail following such a request for removal. Where any user resides outside of the land, permanently or temporarily, such user will be subject to the laws of the country in which s/he is currently resident and which apply. On presentation of a legal order to do so, or under obligation through an order for mutual foreign legal assistance, SupportCALL will assist foreign law enforcement agencies (LEA) in the investigation and prosecution of a crime committed using SupportCALL's resources, including the provisioning of all personal identifiable data.
 **Prohibited Activities**