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supportcall_sa_company_profile [2025/06/21 09:00] – created thesaintsupportcall_sa_company_profile [2025/07/07 13:12] (current) – thesaint
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 ====== Company Profile: SupportCALL (PTY) Ltd. ====== ====== Company Profile: SupportCALL (PTY) Ltd. ======
  
-**Date:** June 21, 2025\\+**Date:** 2025\\
 **Document Status:** Confidential & Proprietary **Document Status:** Confidential & Proprietary
  
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 ===== 2. Our Mission & Vision ===== ===== 2. Our Mission & Vision =====
  
-**Our Mission:** To empower businesses across South Africa by providing adaptable, expert, and deeply integrated ICT solutions. We serve as the trusted technical team that enables our clients—the "rockstars"—to excel. Our mission is to solve the geographic challenge, placing skilled technical hands wherever they are needed, ensuring operational continuity and technological alignment with our clients' strategic goals.+**Our Mission:** To empower businesses across South Africa by providing adaptable, expert, and deeply integrated ICT solutions. We serve as the trusted technical team that enables our clients to excel (to us, our clients are rockstars, and we the technical team that makes it happen.). Our mission is to solve the geographic challenge, placing skilled technical hands wherever they are needed, ensuring operational continuity and technological alignment with our clients' strategic goals.
  
 **Our Vision:** To be the undisputed leader and "go-to" provider for distributed ICT support throughout South Africa. We aim to achieve full national coverage, continuously expand our advanced managed service offerings, and be recognized as the innovative force that redefined service delivery for growing and multi-site businesses. **Our Vision:** To be the undisputed leader and "go-to" provider for distributed ICT support throughout South Africa. We aim to achieve full national coverage, continuously expand our advanced managed service offerings, and be recognized as the innovative force that redefined service delivery for growing and multi-site businesses.
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 ===== 5. Our Ideal Client Partnerships ===== ===== 5. Our Ideal Client Partnerships =====
  
-SupportCALL is structured to deliver exceptional value to two primary client profiles:+SupportCALL is structured to deliver exceptional value to all clients, but mainly serves two primary client profiles:
  
   * **For the Small to Medium Enterprise (SME):** We serve as your complete, outsourced ICT department. We handle everything from day-to-day support to long-term strategic planning, providing enterprise-level expertise and reliability that is typically out of reach for smaller businesses, allowing you to focus on your core operations.   * **For the Small to Medium Enterprise (SME):** We serve as your complete, outsourced ICT department. We handle everything from day-to-day support to long-term strategic planning, providing enterprise-level expertise and reliability that is typically out of reach for smaller businesses, allowing you to focus on your core operations.
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   * **Subcontractor Vetting:** We do not simply contract any available technician. All subcontractors are onboarded through a multi-faceted vetting process, which relies on direct referrals from a trusted network of local businesses and schools, followed by a thorough assessment of their technical skills, service standards, and professionalism.   * **Subcontractor Vetting:** We do not simply contract any available technician. All subcontractors are onboarded through a multi-faceted vetting process, which relies on direct referrals from a trusted network of local businesses and schools, followed by a thorough assessment of their technical skills, service standards, and professionalism.
-  * **Legally Binding Agreements:** Every subcontractor operates under an extensive and legally binding Terms of Service agreement. This agreement, which they must reaffirm upon every interaction with our ticketing system, ensures adherence to our high standards of service, confidentiality, and security. Crucially, any compliance requirements imposed on SupportCALL by a client are automatically passed down and enforced upon our subcontractors, ensuring a seamless chain of accountability.+  * **Legally Binding Agreements:** Every subcontractor operates under an extensive and legally binding Terms of Service agreement. This agreement, which they must reaffirm upon every interaction with our ticketing system, ensures adherence to our high standards of service, confidentiality, and security. 
 +    * Crucially, any compliance requirements imposed on SupportCALL by a client are automatically passed down and enforced upon our subcontractors, ensuring a seamless chain of accountability.
  
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   * **Website:** [[https://www.supportcall.co.za]]   * **Website:** [[https://www.supportcall.co.za]]
   * **Contact:** Available via website contact forms and official channels.   * **Contact:** Available via website contact forms and official channels.
 +  * **Founder & Sole Director:** David H Maree
 +  * **B-BBEE LEVEL:** B-BBEE LEVEL 4 CONTRIBUTOR (100% PROCUREMENT RECOGNITION)
 +  * **Registration #:** 2013/102719/07
 +  * **VAT #:** None VAT Vendor (pricing exclude VAT)
 +\\
 +\\
 +WE THANK YOU FOR YOUR TIME AND INTEREST IN SupportCALL. David Maree
 +\\
 +----
 +===== 9. Testimonial =====
 +What client say about us.
 +
 +{{:ref-hicorp.png?800 |}}
 +{{:ref-icss.png?800 |}}
 +{{:ref-sthelierv.png?800 |}}
 +{{:ref-shrfhe.png?800 |}}
 +{{:ref-nrc.png?800 |}}
 +{{:ref-elitebal.png?800 |}}
 +\\
 +\\
 +----
 +
  
 +{{ :favicon.png?150 |}}
  
supportcall_sa_company_profile.1750496427.txt.gz · Last modified: by thesaint