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terms_of_enduser_signup_debitorder [2024/12/30 21:02] – [17. SupportCALL Acceptable Use Policy] thesaintterms_of_enduser_signup_debitorder [2024/12/30 21:12] (current) – thesaint
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     * **1.1.4** “Customer Support Schedule” means the schedule containing customer support information which may be obtained from SupportCALL on request;     * **1.1.4** “Customer Support Schedule” means the schedule containing customer support information which may be obtained from SupportCALL on request;
     * **1.1.5** “Effective Date” means, notwithstanding the date of signature of this Agreement, the date when the Service/s is commissioned by SupportCALL for use by the Customer irrespective of whether or not the Customer uses the Service/s;     * **1.1.5** “Effective Date” means, notwithstanding the date of signature of this Agreement, the date when the Service/s is commissioned by SupportCALL for use by the Customer irrespective of whether or not the Customer uses the Service/s;
-    * **1.1.6** “SupportCALL” means SupportCALL (Pty) Ltd, with registration number 2018/324778/07;+    * **1.1.6** “SupportCALL” means SupportCALL (Pty) Ltd, with CIPC registration number 2013/102719/07; 
 +    * **1.1.6** “SupportCALL” means SupportCALL (Pty) Ltd, with ABN registration number TBA;
     * **1.1.7** “Initial Period” means the initial contract term of the Service/s, as set out in the Service Schedule (Schedule 1) hereto;     * **1.1.7** “Initial Period” means the initial contract term of the Service/s, as set out in the Service Schedule (Schedule 1) hereto;
     * **1.1.8** “Proprietary Information” means any and all trade secrets and data/information of a proprietary and/or confidential nature, including data/information that the parties should reasonably have known to be proprietary or confidential;     * **1.1.8** “Proprietary Information” means any and all trade secrets and data/information of a proprietary and/or confidential nature, including data/information that the parties should reasonably have known to be proprietary or confidential;
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   * **4.4** Customer shall at all times adhere to and ensure compliance with the Customer Support Schedule.   * **4.4** Customer shall at all times adhere to and ensure compliance with the Customer Support Schedule.
   * **4.5** Under no circumstances may Customer resile from this Agreement or withhold or defer payment or be entitled to a reduction in any charge or have any other right or remedy against SupportCALL, its servants, its agents or any other persons for whom it may be liable in law (and in whose favour this provision constitutes a stipulation alteri) if SupportCALL interrupts the Service to Customer as it would be entitled to do if Customer is in default of any of its obligations under this Agreement to SupportCALL or in the circumstances contemplated in clause 6.4 below.   * **4.5** Under no circumstances may Customer resile from this Agreement or withhold or defer payment or be entitled to a reduction in any charge or have any other right or remedy against SupportCALL, its servants, its agents or any other persons for whom it may be liable in law (and in whose favour this provision constitutes a stipulation alteri) if SupportCALL interrupts the Service to Customer as it would be entitled to do if Customer is in default of any of its obligations under this Agreement to SupportCALL or in the circumstances contemplated in clause 6.4 below.
-  * **4.6** Customer may not at any time use the Service in contravention of any South African law. In particular, Customer undertakes to familiarize itself and ensure that it is kept continuously appraised of all South African law in force from time to time which has any bearing on the Service and/or its use. Customer acknowledges that SupportCALL has no obligation to assist Customer in this regard.+  * **4.6** Customer may not at any time use the Service in contravention of any South African or Australian law. In particular, Customer undertakes to familiarize itself and ensure that it is kept continuously appraised of all South African or Australian law in force from time to time which has any bearing on the Service and/or its use. Customer acknowledges that SupportCALL has no obligation to assist Customer in this regard.
  
 ==== 5. Warranties ==== ==== 5. Warranties ====
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 ==== 14. Governing Law And Jurisdiction ==== ==== 14. Governing Law And Jurisdiction ====
-  * **14.1** This Agreement will be governed by and construed in accordance with the laws of the Republic of South Africa, and all disputes, actions and other matters relating thereto will be determined in accordance with South African law by a South African court having jurisdiction.+  * **14.1** This Agreement will be governed by and construed in accordance with the laws of the Republic of South Africa or Australia, and all disputes, actions and other matters relating thereto will be determined in accordance with South African or Australian law by a South African or Australian court having jurisdiction.
  
 ==== 15. Domicilium Citandi Et Executandi ==== ==== 15. Domicilium Citandi Et Executandi ====
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   * **16.7** In the event of any expiration, termination, or cancellation of this Agreement, provisions hereof which are intended to continue and survive shall so continue and survive. In particular, termination or cancellation of this Agreement shall not affect any rights or duties arising under it with respect to Proprietary Information as set out in Clause **10** above.   * **16.7** In the event of any expiration, termination, or cancellation of this Agreement, provisions hereof which are intended to continue and survive shall so continue and survive. In particular, termination or cancellation of this Agreement shall not affect any rights or duties arising under it with respect to Proprietary Information as set out in Clause **10** above.
   * **16.8** The terms and conditions appearing in the Schedule(s) hereto are hereby incorporated into the Agreement. In the event of any conflict between the Standard Terms and Conditions of this Agreement and those appearing in any Schedule/s hereto, these Standard Terms and Conditions shall prevail. In respect of any conflict in respect of pricing in the Agreement or the Schedules hereto, the costs set out in the Service Schedule shall prevail.   * **16.8** The terms and conditions appearing in the Schedule(s) hereto are hereby incorporated into the Agreement. In the event of any conflict between the Standard Terms and Conditions of this Agreement and those appearing in any Schedule/s hereto, these Standard Terms and Conditions shall prevail. In respect of any conflict in respect of pricing in the Agreement or the Schedules hereto, the costs set out in the Service Schedule shall prevail.
-  * **16.9** By purchasing this service, you agree to our Acceptable Use Policy below or [[http://www.jenny.co.za/?q=Acceptable_Use_Policy]].+  * **16.9** By purchasing this service, you agree to our Acceptable Use Policy below or [[http://www.supportcall.co.za/]].
   * **16.10** These terms and conditions, together with the Schedule(s), Annexures, and attachments hereto, constitute the whole of the agreement between SupportCALL and Customer relating to the subject matter hereof, notwithstanding anything in Customer’s inquiry, specification, acceptance, order, or other documentation or discussion to the contrary.   * **16.10** These terms and conditions, together with the Schedule(s), Annexures, and attachments hereto, constitute the whole of the agreement between SupportCALL and Customer relating to the subject matter hereof, notwithstanding anything in Customer’s inquiry, specification, acceptance, order, or other documentation or discussion to the contrary.
  
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     SupportCALL is committed to complying with legislation and ensuring all its customers have the ability to use its network and the Internet without interference or harassment from other users. SupportCALL’s Acceptable Use Policy is designed to help achieve these goals.\\     SupportCALL is committed to complying with legislation and ensuring all its customers have the ability to use its network and the Internet without interference or harassment from other users. SupportCALL’s Acceptable Use Policy is designed to help achieve these goals.\\
 \\ \\
-By using any of SupportCALL’s services, customers agree to comply with this Acceptable Use Policy and to remain responsible for its users, where applicable. SupportCALL reserves the right to change or modify the terms of the Acceptable Use Policy at any time, by posting an updated version on its website at [[http://www.jenny.co.za/legaldocs/]]. Customer’s use of SupportCALL’s services after changes to the Acceptable Use Policy are posted shall constitute acceptance of any changed or additional terms.+By using any of SupportCALL’s services, customers agree to comply with this Acceptable Use Policy and to remain responsible for its users, where applicable. SupportCALL reserves the right to change or modify the terms of the Acceptable Use Policy at any time, by posting an updated version on its website at [[http://www.supportcall.co.za/]]. Customer’s use of SupportCALL’s services after changes to the Acceptable Use Policy are posted shall constitute acceptance of any changed or additional terms.
  
   * **17.2 Scope of the Acceptable Use Policy**     * **17.2 Scope of the Acceptable Use Policy**  
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   * Billing for costs incurred by SupportCALL as a result of violations.   * Billing for costs incurred by SupportCALL as a result of violations.
   * Disclosing information related to violations when legally required or appropriate.   * Disclosing information related to violations when legally required or appropriate.
-  * Customers are encouraged to report violations of this Acceptable Use Policy to abuse@jenny.co.za. Reports should include sufficient detail to enable investigation and resolution.+  * Customers are encouraged to report violations of this Acceptable Use Policy to abuse@supportcall.co.za Reports should include sufficient detail to enable investigation and resolution.
  
   * **17.7 Customer Responsibilities:**     * **17.7 Customer Responsibilities:**  
terms_of_enduser_signup_debitorder.1735592576.txt.gz · Last modified: by thesaint