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===== BIZ - tacticalRMM & W.system Pricing... =====
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===== Pricing Model for SupportCALL (Requires Your Specific Markets Research) =====
==== ** NOT FOR END-USER ** ====

This document outlines a pricing model for SupportCALL's tacticalRMM and W.system services.

==== Signup Specials where you can get... ====
  CURRENT SPECIAL: Signup for 6 months and get 2 months free tacticalRMM for up to 10 devices (laptop or PC).
  (excluding Remote Support) Standard monitoring only. Additional services and requests will be billed separately.
  Not available for senior/pensioner or individuals.
==== Service Overview ====

Exclude hardware.
If a client requires their own hardware as an isolation measure with their network. Hardware can be rented or bought, but is not included by default.

*   **tacticalRMM:** Remote Monitoring and Management (RMM) service for proactive IT support, security patching, and maintenance.
 
|**Windows OS**|SUPPORTED|
|**Linux OS**|contact us for pricing (once-off per site charge)|
|**Mac OS**|contact us for pricing (once-off per site charge)|

*   **W.system:** Specialized Security Information and Event Management (SIEM) system and Extended Detection and Response (XDR) for advanced threat detection, security analysis, and incident response.

|**Windows OS**|SUPPORTED|
|**Linux OS**|SUPPORTED|
|**Mac OS**|SUPPORTED|

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==== Price to your Clients Table ====
**We want to partner with you, our MSP, to win more business.  If price is a barrier with a potential client, let's talk.  We're committed to finding a win-win solution that works for everyone. A deal rather than no deal.**\\

//Pricing below is per paid and per month.//

=== tacticalRMM ===
RMM, Patching and Security with 30min Remote Support. ( **MSP** //please contact your account manager for your pricing//)

== tacticalRMM Senior/Pensioner ==
^ Service ^ Target Audience ^ Pricing Model ^ Price (ZAR) ^ Suggested Price (ZAR) ^ Notes ^
^ tacticalRMM | **Senior/Pensioner** | Per Device | R150-R250 | R199  | Discounted rate, STD features (incl. 30min Remote Standard Support) |

== tacticalRMM Individual ==
^ Service ^ Target Audience ^ Pricing Model ^ Price (ZAR) ^ Suggested Price (ZAR) ^ Notes ^
^ tacticalRMM | **Individual** | Per Device | R150-R300 |R249  | STD features (incl. 30min Remote Standard Support) |
^ tacticalRMM | **Individual**, Optional Extra | Per Device, Per Extra Data Point  | R50-R150 |R99  | Add Extra Monitoring Points |
^ tacticalRMM | **Individual**, Optional Extra | Per Device Advanced Support | R50-R500 |R349  | Advanced Support per 30min |

== tacticalRMM SME ==
^ Service ^ Target Audience ^ Pricing Model ^ Price (ZAR) ^ Suggested Price (ZAR) ^ Notes ^
^ tacticalRMM | **SME** | Per Device | R100-R300 | R249  | STD Features, Volume discounts available |
^ tacticalRMM | **SME** | Per Device 15-24 Devices | R100-R300 | R224  | STD Features, Volume discounts (-10%) |
^ tacticalRMM | **SME** | Per Device 25-34 Device | R100-R300 | R199  | STD Features, Volume discounts (-20%) |
^ tacticalRMM | **SME** | Per Device 35+ Device | R100-R300 | R174  | STD Features, Volume discounts (-30%) |
^ tacticalRMM | **SME** | Per Site 25+ Devices (per site) | R2000-R5000 | R3499  | Based on site size and complexity. |
^ tacticalRMM | **SME** | Per Site 50+ Devices (per site) | R2000-R15000 | R6899  | Based on site size and complexity. |
^ tacticalRMM | **SME** , Optional Extra | Per Device, Per Extra Data Point  | R50-R150 |R99  | Add Extra Monitoring Points |

== tacticalRMM Corporate ==
^ Service ^ Target Audience ^ Pricing Model ^ Price (ZAR) ^ Suggested Price (ZAR) ^ Notes ^
^ tacticalRMM | **Corporate** | Per Site Config | Custom Pricing | R2999  | Once-off Config Fee |
^ tacticalRMM | **Corporate** | Per Site 50-199 Devices (per site) | R10000-R40000 | R24999  | Based on network size and complexity; enterprise-level features and support |
^ tacticalRMM | **Corporate** | Per Site 200-999 Devices (per site) | R40000-R150000 | R89999  | Based on network size and complexity; enterprise-level features and support |
^ tacticalRMM | **Corporate** | Per Site 1000+ Devices (per site) | R150000+ | R150000  | Based on network size and complexity; enterprise-level features and support |

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=== W.system ===
Compliance and Security. ( **MSP** //please contact your account manager for your pricing//)

== W.system SME ==
^ Service ^ Target Audience ^ Pricing Model ^ Price (ZAR) ^ Suggested Price (ZAR) ^ Notes ^
^ W**.**system | **SME** | Per Site | Custom Pricing | R2999  | Once-off Config Fee |
^ W**.**system | **SME** | Per Device | R300-R600+ | R±  | Higher price reflecting advanced security and compliance features |
^ W**.**system | **SME** | Per Site max 30 Devices | R5000-R15000+ | R±  | Our premium security and compliance package |
^ W**.**system | **SME** | Per Site max 49 Devices | R15000-R50000+ | R±  | Our premium security and compliance package |

== W.system Corporate ==
^ Service ^ Target Audience ^ Pricing Model ^ Price (ZAR) ^ Suggested Price (ZAR) ^ Notes ^
^ W**.**system | **Corporate** | Per Site Config | Custom Pricing | R3499  | Once-off Config Fee |
^ W**.**system | **Corp Small Enterprise** | Per Site 50-199 Devices | R50,000 - R200,000+ per month | R±  | Highly customized based on network size, data volume, and security needs |
^ W**.**system | **Corp Mid Enterprise** | Per Site 200-999 Devices | R200,000 - R1,000,000+ per month | R±  | Highly customized based on network size, data volume, and security needs |
^ W**.**system | **Corp Large Enterprise** | Per Site 1000+ Devices | R1,000,000+ per month | R±  | Highly customized based on network size, data volume, and security needs |

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==== Key Considerations ====

  * **Market Research:**  Conduct thorough research on competitor pricing in your location.  This is the *most critical* step.
  * **Cost Analysis:**  Calculate your own costs (staffing, software, infrastructure, etc.) to ensure profitability.
  * **Tiered Packages:**  Offer different packages (e.g., Basic, Standard, Premium) within each category with varying features and support levels.
  * **Custom Pricing:**  For corporate clients, especially with W.system, custom pricing is essential due to complex deployments.
  * **Value-Based Pricing:**  Emphasize the value your services provide.  W.system offers more advanced security, justifying a higher price.
  * **Contract Lengths & Discounts:**  Consider offering discounts for longer-term contracts.
  * **Support Levels:**  Clearly define the level of support included in each package.
  * **Onboarding Fees:**  You might charge a one-time onboarding fee for initial setup and configuration.
  * **Free Trials:**  Offering free trials can be a powerful way to attract customers.

==== Disclaimer ====

The prices listed above are only a guide and you should not be used without proper market research and cost analysis for your area.

Pricing should be carefully considered to ensure competitiveness and profitability.