Company Profile: SupportCALL Global

Date: 2025
Document Status: Confidential & Proprietary

SupportCALL is a pioneering Information and Communications Technology (ICT) service provider, delivering a unique and agile service model for the modern, distributed business landscape. Established in South Africa in 2013, the company has expanded its innovative approach to the Australian market and globally, addressing a critical market gap. This gap is the need for reliable, on-demand, and on-site technical support across multiple, often remote, geographic locations.

The majority of SupportCALL's services can be implemented and managed remotely, complemented by a network of local technicians for on-site requirements. By leveraging this trusted network of strictly vetted, locally-based subcontractors, SupportCALL provides clients with a single, dependable point of contact for all their ICT needs. This eliminates the significant overhead and logistical complexities of maintaining a widespread internal IT team. We function as a seamless extension of our clients' businesses, from fully managed ICT departments for SMEs to strategic “hands-on” field support for corporate enterprises. Our service is built on a foundation of 100% transparency, deep client partnership, and a relentless drive to ensure our clients' technological operations are a catalyst for their success.

Our Mission: To empower businesses across Australia, South Africa, and globally by providing adaptable, expert, and deeply integrated ICT solutions. We serve as the trusted technical team that enables our clients to excel. Our mission is to solve the geographic challenge, placing skilled technical hands wherever they are needed, ensuring operational continuity and technological alignment with our clients' strategic goals.

Our Vision: To be the undisputed leader and “go-to” provider for distributed ICT support throughout Australia, South Africa, and globally. We aim to achieve full national and international coverage, continuously expand our advanced managed service offerings, and be recognized as the innovative force that redefined service delivery for growing and multi-site businesses.

Our core differentiator is an innovative and flexible operational model, which provides tangible benefits to our clients.

• Unparalleled Geographic Reach without the Overhead: We provide skilled technicians in numerous locations across Australia, South Africa, and other global regions. We have the capability to source talent in new locations within weeks, offering clients a wide footprint without the capital expenditure of satellite offices.
• Significant Cost Efficiency: By engaging local subcontractors on a per-need basis, our clients avoid the fixed costs of employing, housing, and transporting a full-time, multi-regional IT staff.
• A Single, Accountable Partner: Despite a distributed delivery network, clients interact with a single entity: SupportCALL. We manage all vetting, contracting, service level agreements (SLAs), and quality control, simplifying procurement and guaranteeing consistent service standards.
• Agility and Rapid Deployment: Our model allows us to deploy resources quickly to handle everything from emergency troubleshooting and new site installations to routine maintenance and user support, minimizing downtime and accelerating project timelines.

We provide a comprehensive suite of services designed to cover the full spectrum of modern business ICT requirements.

• Managed IT Services: Proactive, 24/7 system oversight powered by a sophisticated Remote Monitoring and Management (RMM) platform. This includes automated system patching, real-time performance alerts, and preventative maintenance to ensure system health and prevent issues before they impact business operations.
• On-Demand & On-Site Technical Support: Our core “hands-on” service. We facilitate a wide range of field activities, including hardware installation and repair, network cabling, user setup and support, and acting as the physical facilitator for a client's central IT department.
• Advanced Cybersecurity Solutions: We offer advanced threat detection, security incident monitoring, and response capabilities. By leveraging a powerful Security Information and Event Management (SIEM) system, we provide clients with critical visibility into their security posture and help them meet compliance requirements.
• Robust Data Management Solutions: We design and implement scalable, secure, and resilient data storage solutions, available on-premise or in the cloud. Our focus is on ensuring data integrity, availability, and protection against loss.
• Strategic ICT Consulting: We act as true partners, aligning technology with business objectives. We provide expert guidance on infrastructure planning, digital transformation, and growth strategies, ensuring technology investments deliver maximum return.

SupportCALL is structured to deliver exceptional value to all clients but mainly serves two primary client profiles:

• For the Small to Medium Enterprise (SME): We serve as your complete, outsourced ICT department. We handle everything from day-to-day support to long-term strategic planning, providing enterprise-level expertise and reliability that is typically out of reach for smaller businesses, allowing you to focus on your core operations.
• For the Corporate & Enterprise Client: We are your strategic partner for geographic expansion and operational efficiency. We solve the critical logistical challenge of managing IT across numerous remote branches or field sites. Your headquarters' IT department can direct our local technicians with precision, ensuring corporate standards are implemented flawlessly and cost-effectively anywhere you operate.

SupportCALL is led by its founder, David Maree, a dynamic, customer-focused entrepreneur with over 25 years of hands-on experience in the ICT industry across Australia, South Africa, and New Zealand.

David’s journey is one of perseverance and passion. Self-taught and driven, he progressed from technical repairs in the early 1990s to engineering and managing complex network projects for major corporations. This deep technical foundation, combined with his business-building acumen, led him to establish SupportCALL. He saw a critical need for a more client-centric, flexible, and cost-effective service model that traditional ICT companies were not providing.

David’s leadership is the bedrock of the company’s ethos. His philosophy of investing personally in a client’s success has resulted in extraordinary loyalty, with many client relationships spanning over two decades. He embodies the company’s commitment to being the trusted, expert extension of your team.

Trust and reliability are non-negotiable. Our operational integrity is maintained through a rigorous governance framework.

• Subcontractor Vetting: We do not simply contract any available technician. All subcontractors are onboarded through a multi-faceted vetting process, which relies on direct referrals from a trusted network of local businesses and schools, followed by a thorough assessment of their technical skills, service standards, and professionalism.
• Legally Binding Agreements: Every subcontractor operates under an extensive and legally binding Terms of Service agreement. This agreement, which they must reaffirm upon every interaction with our ticketing system, ensures adherence to our high standards of service, confidentiality, and security.
• Compliance: We align with the Privacy Act (1988), Notifiable Data Breach (NDB) Scheme, and other applicable federal/state laws in Australia and uphold all relevant legal and compliance requirements in South Africa. Crucially, any compliance requirements imposed on SupportCALL by a client are automatically passed down and enforced upon our subcontractors, ensuring a seamless chain of accountability.

• Company Name: SupportCALL
• Legal Structure: Proprietary Limited Company (RSA), Sole Trader (AU), AM Trust (AU)
• Year Founded: 2013
• Coordination centres: Launceston - Tasmania - Australia and Durban - KwaZulu Natal - South Africa
• Service Area: Australia (TAS, VIC, NSW, QLD, WA, SA, NT), South Africa (KZN, LIM, MP, NW, FS, EC), and Globally
• Website: https://www.supportcall.com.au / https://www.supportcall.co.uk / https://www.supportcall.co.za
• Contact: Available via website contact forms and official channels.
• Founder & Sole Director: David H Maree
• Registration # (South Africa): 2013/102719/07
• RSA VAT # (South Africa): None VAT Vendor (pricing exclude VAT)
• B-BBEE LEVEL (South Africa): B-BBEE LEVEL 4 CONTRIBUTOR (100% PROCUREMENT RECOGNITION)
• Registration ABN # (Australia): [TBA]
• AU Tax # (Australia): None VAT Vendor (pricing exclude VAT)