Company Profile: SupportCALL (PTY) Ltd.

Date: 2025
Document Status: Confidential & Proprietary

SupportCALL (PTY) Ltd. is a pioneering South African Information and Communications Technology (ICT) service provider, delivering a unique and agile service model tailored for the modern, distributed business landscape. Founded in 2013, SupportCALL addresses a critical market gap: the need for reliable, on-demand, and on-site technical support across multiple, often remote, geographic locations. By leveraging a national network of strictly vetted, locally-based subcontractors, we provide our clients with a single, dependable point of contact for all their ICT needs, eliminating the significant overhead and logistical complexities of maintaining a widespread internal IT team. We function as a seamless extension of our clients' businesses, from fully managed ICT departments for SMEs to strategic “hands-on” field support for corporate enterprises. Our service is built on a foundation of 100% transparency, deep client partnership, and a relentless drive to ensure our clients' technological operations are a catalyst for their success.

Our Mission: To empower businesses across South Africa by providing adaptable, expert, and deeply integrated ICT solutions. We serve as the trusted technical team that enables our clients to excel (to us, our clients are rockstars, and we the technical team that makes it happen.). Our mission is to solve the geographic challenge, placing skilled technical hands wherever they are needed, ensuring operational continuity and technological alignment with our clients' strategic goals.

Our Vision: To be the undisputed leader and “go-to” provider for distributed ICT support throughout South Africa. We aim to achieve full national coverage, continuously expand our advanced managed service offerings, and be recognized as the innovative force that redefined service delivery for growing and multi-site businesses.

Our core differentiator lies in our innovative and flexible operational model, which provides tangible benefits to our clients.

• Unparalleled Geographic Reach without the Overhead: We provide skilled technicians in numerous provinces, including Limpopo, Mpumalanga, North West, Free State, Eastern Cape, and KwaZulu-Natal, with the capability to source talent in new locations within weeks. This offers clients a national footprint without the capital expenditure of satellite offices.
• Significant Cost Efficiency: By engaging local subcontractors on a per-need basis, our clients avoid the fixed costs of employing, housing, and transporting a full-time, multi-regional IT staff.
• A Single, Accountable Partner: Despite a distributed delivery network, clients interact with a single entity: SupportCALL. We manage all vetting, contracting, service level agreements (SLAs), and quality control, simplifying procurement and guaranteeing consistent service standards.
• Agility and Rapid Deployment: Our model allows us to deploy resources quickly to handle everything from emergency troubleshooting and new site installations to routine maintenance and user support, minimizing downtime and accelerating project timelines.

We provide a comprehensive suite of services designed to cover the full spectrum of modern business ICT requirements.

• Managed IT Services: Proactive, 24/7 system oversight powered by a sophisticated Remote Monitoring and Management (RMM) platform. This includes automated system patching, real-time performance alerts, and preventative maintenance to ensure system health and prevent issues before they impact business operations.
• On-Demand & On-Site Technical Support: Our core “hands-on” service. We facilitate a wide range of field activities, including hardware installation and repair, network cabling, user setup and support, and acting as the physical facilitator for a client's central IT department.
• Advanced Cybersecurity Solutions: We offer advanced threat detection, security incident monitoring, and response capabilities. By leveraging a powerful Security Information and Event Management (SIEM) system, we provide clients with critical visibility into their security posture and help them meet compliance requirements.
• Robust Data Management Solutions: We design and implement scalable, secure, and resilient data storage solutions, available on-premise or in the cloud. Our focus is on ensuring data integrity, availability, and protection against loss.
• Strategic ICT Consulting: We act as true partners, aligning technology with business objectives. We provide expert guidance on infrastructure planning, digital transformation, and growth strategies, ensuring technology investments deliver maximum return.

SupportCALL is structured to deliver exceptional value to all clients, but mainly serves two primary client profiles:

• For the Small to Medium Enterprise (SME): We serve as your complete, outsourced ICT department. We handle everything from day-to-day support to long-term strategic planning, providing enterprise-level expertise and reliability that is typically out of reach for smaller businesses, allowing you to focus on your core operations.
• For the Corporate & Enterprise Client: We are your strategic partner for geographic expansion and operational efficiency. We solve the critical logistical challenge of managing IT across numerous remote branches or field sites. Your headquarters' IT department can direct our local technicians with precision, ensuring corporate standards are implemented flawlessly and cost-effectively anywhere you operate.

SupportCALL is led by its founder, David Maree, a dynamic, customer-focused entrepreneur with over 25 years of hands-on experience in the ICT industry.

David's journey is one of perseverance and passion. Self-taught and driven, he progressed from technical repairs in the early 1990s to engineering and managing complex network projects for major corporations in both South Africa and New Zealand. This deep technical foundation, combined with his business-building acumen, led him to establish SupportCALL. He saw a critical need for a more client-centric, flexible, and cost-effective service model that traditional ICT companies were not providing.

David's leadership is the bedrock of the company's ethos. His philosophy of investing personally in a client's success has resulted in extraordinary loyalty, with many client relationships spanning over two decades. He embodies the company's commitment to being the trusted, expert extension of your team.

Trust and reliability are non-negotiable. Our operational integrity is maintained through a rigorous governance framework.

• Subcontractor Vetting: We do not simply contract any available technician. All subcontractors are onboarded through a multi-faceted vetting process, which relies on direct referrals from a trusted network of local businesses and schools, followed by a thorough assessment of their technical skills, service standards, and professionalism.
• Legally Binding Agreements: Every subcontractor operates under an extensive and legally binding Terms of Service agreement. This agreement, which they must reaffirm upon every interaction with our ticketing system, ensures adherence to our high standards of service, confidentiality, and security.
  • Crucially, any compliance requirements imposed on SupportCALL by a client are automatically passed down and enforced upon our subcontractors, ensuring a seamless chain of accountability.

• Company Name: SupportCALL (PTY) Ltd.
• Legal Structure: Private Company (Proprietary Limited)
• Year Founded: 2013
• Head Office: South Africa
• Service Area: KZN, LIM, MP, NW, FS, EC (with capabilities to expand nationally)
• Website: https://www.supportcall.co.za
• Contact: Available via website contact forms and official channels.
• Founder & Sole Director: David H Maree
• B-BBEE LEVEL: B-BBEE LEVEL 4 CONTRIBUTOR (100% PROCUREMENT RECOGNITION)
• Registration #: 2013/102719/07
• VAT #: None VAT Vendor (pricing exclude VAT)

WE THANK YOU FOR YOUR TIME AND INTEREST IN SupportCALL. David Maree

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