Date: 2025
Document Status: Confidential & Proprietary

SupportCALL (Pty) Ltd is a pioneering Australian Information and Communications Technology (ICT) service provider, offering a uniquely agile and cost-effective support model tailored for modern, geographically distributed businesses. Originally founded in South Africa in 2013, SupportCALL has expanded its innovative approach to the Australian market, targeting key metro and regional zones across Tasmania, Queensland, New South Wales, Victoria, and Western Australia.

Our core mission is solving the logistical challenge of ICT service delivery across multiple locations. Through a trusted national network of vetted, locally-based subcontractors, we offer businesses a single point of contact for all ICT requirements—reducing complexity, overhead, and risk. We become a seamless extension of your team, offering fully managed ICT services for SMEs and scalable field support for corporate enterprises. Our reputation is built on transparency, strong client relationships, and a relentless drive to deliver technical excellence that enables your growth.

Our Mission: To empower Australian businesses by delivering expert, integrated, and scalable ICT services. We serve as the behind-the-scenes technical team that helps our clients shine. (To us, our clients are rockstars—and we’re simply the technical team that makes it happen.) Our mission is to ensure skilled technical hands are available where and when they're needed, regardless of geography.

Our Vision: To become Australia’s most trusted ICT partner for regional and multi-site support. We aim to lead the industry in service reliability, reach, and innovation, setting new standards for flexible, client-focused ICT delivery.

Our service model brings unique advantages:

• Nationwide Reach Without the Overhead: We provide on-demand support across Tasmania, Queensland, New South Wales, Victoria, and more—enabling regional offices and remote sites to access premium ICT services without investing in dedicated infrastructure.
• Flexible, Cost-Effective Subcontracting: We utilise a pay-per-use model with local subcontractors, reducing costs associated with internal ICT staffing, travel, and management.
• One Point of Accountability: Clients deal with a single Australian-registered company—SupportCALL. We manage recruitment, compliance, SLAs, and quality assurance.
• Rapid Deployment Across Australia: From same-day support in Launceston or Hobart, to projects across rural towns and mining zones, our system ensures fast deployment of capable hands when and where needed.

SupportCALL offers a full suite of tailored ICT services:

• Managed IT Services: Complete remote monitoring, patching, alerting, and automated maintenance through our advanced RMM platform. Uptime, compliance, and security are proactively managed 24/7.
• On-Site & On-Demand Support: Field techs perform installations, repairs, user onboarding, cabling, and more—functioning as your physical presence when needed.
• Cybersecurity & SIEM Monitoring: We deliver threat detection, real-time alerts, endpoint protection, and Wazuh-based SIEM services aligned with Australian cyber laws and data standards.
• Data Protection & Recovery: We provide backup strategies, disaster recovery solutions, and secure cloud/hybrid/on-premise storage tailored to business risk profiles.
• ICT Consulting & Digital Strategy: With 25+ years’ experience across multiple industries and regions, we provide advisory services to ensure that your infrastructure supports your future.

SupportCALL Australia is ideal for:

• SMEs Across Australia: We operate as your fully outsourced IT department—offering strategic guidance, daily support, and enterprise-grade tools on a budget that works for small business.
• Corporate, Government, & National Chains: Our subcontractor network supports your remote locations—schools, warehouses, branches, or field sites—so your internal ICT team can focus on core systems and governance.

SupportCALL is led by founder David Maree, an ICT specialist and entrepreneur with over 25 years of industry experience across South Africa, New Zealand, and Australia.

David began his career in hands-on technical roles before leading major projects for corporations across Southern Africa and Oceania. His passion for service excellence and efficiency led to the creation of SupportCALL’s uniquely client-focused delivery model.

With deep knowledge of both the challenges facing regional businesses and the capabilities of modern tech stacks, David remains actively involved in every major client project. His leadership ensures SupportCALL maintains its reputation as the ICT partner who cares.

SupportCALL’s reputation is built on strict compliance and operational integrity:

• Subcontractor Vetting: All subcontractors are selected based on proven performance, referrals, police clearance, and verified references. Each undergoes skills assessments and policy training.
• Binding Terms of Service: Every subcontractor agrees to legally binding Terms of Service. Our ticketing system enforces ongoing compliance, and client obligations are contractually mirrored to our field team.
• Australian Legal Compliance: We align with the Privacy Act (1988), Notifiable Data Breach (NDB) Scheme, and other applicable federal/state laws.

• Company Name: SupportCALL (Pty) Ltd
• Legal Structure: Proprietary Limited Company – Australia
• Legal Structure: Sole Trader – Australia
• Legal Structure: AM Trust – Australia
• ABN: [Insert ABN here]
• Registered Office: Tasmania, Australia (National Coverage)
• Website: https://www.supportcall.com.au
• Contact: Available via website contact forms and official channels.
• Founder & Sole Director: David H Maree
• Core Regions: TAS, VIC, NSW, QLD, WA, SA, NT (with ability to scale anywhere nationally)
• Compliance: Fully aligned with Australian privacy and data standards

WE THANK YOU FOR YOUR TIME AND INTEREST IN SupportCALL. David Maree

Client feedback across Australasia.