Date: 2025

Document Status: Confidential & Proprietary

SupportCALL (PTY) Ltd. is a pioneering South African Information and Communications Technology (ICT) service provider, delivering a unique and agile service model tailored for the modern, distributed business landscape. Founded in 2013, SupportCALL addresses a critical market gap: the need for reliable, on-demand, and on-site technical support across multiple, often remote, geographic locations. By leveraging a national network of strictly vetted, locally-based subcontractors, we provide our clients with a single, dependable point of contact for all their ICT needs, eliminating the significant overhead and logistical complexities of maintaining a widespread internal IT team. We function as a seamless extension of our clients' businesses, from fully managed ICT departments for SMEs to strategic “hands-on” field support for corporate enterprises. Our service is built on a foundation of 100% transparency, deep client partnership, and a relentless drive to ensure our clients' technological operations are a catalyst for their success.

Our Mission: To empower businesses across South Africa by providing adaptable, expert, and deeply integrated ICT solutions. We serve as the trusted technical team that enables our clients to excel (to us, our clients are rockstars, and we the technical team that makes it happen.). Our mission is to solve the geographic challenge, placing skilled technical hands wherever they are needed, ensuring operational continuity and technological alignment with our clients' strategic goals.

Our Vision: To be the undisputed leader and “go-to” provider for distributed ICT support throughout South Africa. We aim to achieve full national coverage, continuously expand our advanced managed service offerings, and be recognized as the innovative force that redefined service delivery for growing and multi-site businesses.

Our core differentiator lies in our innovative and flexible operational model, which provides tangible benefits to our clients.

  * Unparalleled Geographic Reach without the Overhead: We provide skilled technicians in numerous provinces, including Limpopo, Mpumalanga, North West, Free State, Eastern Cape, and KwaZulu-Natal, with the capability to source talent in new locations within weeks. This offers clients a national footprint without the capital expenditure of satellite offices.

  * Significant Cost Efficiency: By engaging local subcontractors on a per-need basis, our clients avoid the fixed costs of employing, housing, and transporting a full-time, multi-regional IT staff.

  * A Single, Accountable Partner: Despite a distributed delivery network, clients interact with a single entity: SupportCALL. We manage all vetting, contracting, service level agreements (SLAs), and quality control, simplifying procurement and guaranteeing consistent service standards.

  * Agility and Rapid Deployment: Our model allows us to deploy resources quickly to handle everything from emergency troubleshooting and new site installations to routine maintenance and user support, minimizing downtime and accelerating project timelines.

We provide a comprehensive suite of services designed to cover the full spectrum of modern business ICT requirements.

  * Managed IT Services: Proactive, 24/7 system oversight powered by a sophisticated Remote Monitoring and Management (RMM) platform. This includes automated system patching, real-time performance alerts, and preventative maintenance to ensure system health and prevent issues before they impact business operations.

  * On-Demand & On-Site Technical Support: Our core “hands-on” service. We facilitate a wide range of field activities, including hardware installation and repair, network cabling, user setup and support, and acting as the physical facilitator for a client's central IT department.

  * Advanced Cybersecurity Solutions: We offer advanced threat detection, security incident monitoring, and response capabilities. By leveraging a powerful Security Information and Event Management (SIEM) system, we provide clients with critical visibility into their security posture and help them meet compliance requirements.

  * Robust Data Management Solutions: We design and implement scalable, secure, and resilient data storage solutions, available on-premise or in the cloud. Our focus is on ensuring data integrity, availability, and protection against loss.

  * Strategic ICT Consulting: We act as true partners, aligning technology with business objectives. We provide expert guidance on infrastructure planning, digital transformation, and growth strategies, ensuring technology investments deliver maximum return.

SupportCALL is structured to deliver exceptional value to all clients, but mainly serves two primary client profiles:

  * For the Small to Medium Enterprise (SME): We serve as your complete, outsourced ICT department. We handle everything from day-to-day support to long-term strategic planning, providing enterprise-level expertise and reliability that is typically out of reach for smaller businesses, allowing you to focus on your core operations.

  * For the Corporate & Enterprise Client: We are your strategic partner for geographic expansion and operational efficiency. We solve the critical logistical challenge of managing IT across numerous remote branches or field sites. Your headquarters' IT department can direct our local technicians with precision, ensuring corporate standards are implemented flawlessly and cost-effectively anywhere you operate.

SupportCALL is led by its founder, David Maree, a dynamic, customer-focused entrepreneur with over 25 years of hands-on experience in the ICT industry.

David's journey is one of perseverance and passion. Self-taught and driven, he progressed from technical repairs in the early 1990s to engineering and managing complex network projects for major corporations in both South Africa and New Zealand. This deep technical foundation, combined with his business-building acumen, led him to establish SupportCALL. He saw a critical need for a more client-centric, flexible, and cost-effective service model that traditional ICT companies were not providing.

David's leadership is the bedrock of the company's ethos. His philosophy of investing personally in a client's success has resulted in extraordinary loyalty, with many client relationships spanning over two decades. He embodies the company's commitment to being the trusted, expert extension of your team.

Trust and reliability are non-negotiable. Our operational integrity is maintained through a rigorous governance framework.

  * Subcontractor Vetting: We do not simply contract any available technician. All subcontractors are onboarded through a multi-faceted vetting process, which relies on direct referrals from a trusted network of local businesses and schools, followed by a thorough assessment of their technical skills, service standards, and professionalism.

  * Legally Binding Agreements: Every subcontractor operates under an extensive and legally binding Terms of Service agreement. This agreement, which they must reaffirm upon every interaction with our ticketing system, ensures adherence to our high standards of service, confidentiality, and security.

    * Crucially, any compliance requirements imposed on SupportCALL by a client are automatically passed down and enforced upon our subcontractors, ensuring a seamless chain of accountability.

  * Company Name: SupportCALL (PTY) Ltd.

  * Legal Structure: Private Company (Proprietary Limited)

  * Year Founded: 2013

  * Head Office: South Africa

  * Service Area: KZN, LIM, MP, NW, FS, EC (with capabilities to expand nationally)

  * Website: https://www.supportcall.co.za

  * Contact: Available via website contact forms and official channels.

  * Founder & Sole Director: David H Maree

  * B-BBEE LEVEL: B-BBEE LEVEL 4 CONTRIBUTOR (100% PROCUREMENT RECOGNITION)

  * Registration #: 2013/102719/07

  * VAT #: None VAT Vendor (pricing exclude VAT)

WE THANK YOU FOR YOUR TIME AND INTEREST IN SupportCALL. David Maree

What client say about us.

AND ……

see last modified date at base of all pages

Date: 2025

Document Status: Confidential & Proprietary

SupportCALL (Pty) Ltd is a pioneering Australian Information and Communications Technology (ICT) service provider, offering a uniquely agile and cost-effective support model tailored for modern, geographically distributed businesses. Originally founded in South Africa in 2013, SupportCALL has expanded its innovative approach to the Australian market, targeting key metro and regional zones across Tasmania, Victoria, New South Wales, Queensland, Western Australia, South Australia and Northern Territory.

Our core mission is solving the logistical challenge of ICT service delivery across multiple locations. Through a trusted national network of vetted, locally-based subcontractors, we offer businesses a single point of contact for all ICT requirements—reducing complexity, overhead, and risk. We become a seamless extension of your team, offering fully managed ICT services for SMEs and scalable field support for corporate enterprises. Our reputation is built on transparency, strong client relationships, and a relentless drive to deliver technical excellence that enables your growth.

Our Mission: To empower Australian businesses by delivering expert, integrated, and scalable ICT services. We serve as the behind-the-scenes technical team that helps our clients shine. (To us, our clients are rockstars—and we’re simply the technical team that makes it happen.) Our mission is to ensure skilled technical hands are available where and when they're needed, regardless of geography.

Our Vision: To become Australia’s most trusted ICT partner for regional and multi-site support. We aim to lead the industry in service reliability, reach, and innovation, setting new standards for flexible, client-focused ICT delivery.

Our service model brings unique advantages:

  * Nationwide Reach Without the Overhead: We provide on-demand support across Tasmania, Queensland, New South Wales, Victoria, and more—enabling regional offices and remote sites to access premium ICT services without investing in dedicated infrastructure.

  * Flexible, Cost-Effective Subcontracting: We utilise a pay-per-use model with local subcontractors, reducing costs associated with internal ICT staffing, travel, and management.

  * One Point of Accountability: Clients deal with a single Australian-registered company—SupportCALL. We manage recruitment, compliance, SLAs, and quality assurance.

  * Rapid Deployment Across Australia: From same-day on-site and remote support in Launceston or Hobart, to projects across rural towns and mining zones, our system ensures fast deployment of capable hands when and where needed.

SupportCALL offers a full suite of tailored ICT services:

  * Managed IT Services: Complete remote monitoring, patching, alerting, and automated maintenance through our advanced RMM platform. Uptime, compliance, and security are proactively managed 24/7.

  * On-Site & On-Demand Support: Field techs perform installations, repairs, user onboarding, cabling, and more—functioning as your physical presence when needed.

  * Cybersecurity & SIEM Monitoring: We deliver threat detection, real-time alerts, endpoint protection, and Wazuh-based SIEM services aligned with Australian cyber laws and data standards.

  * Data Protection & Recovery: We provide backup strategies, disaster recovery solutions, and secure cloud/hybrid/on-premise storage tailored to business risk profiles.

  * ICT Consulting & Digital Strategy: With 25+ years’ experience across multiple industries and regions, we provide advisory services to ensure that your infrastructure supports your future.

SupportCALL is ideal for:

  * SMEs Across Australia: We operate as your fully outsourced IT department—offering strategic guidance, daily support, and enterprise-grade tools on a budget that works for small business.

  * Corporate, Government, & National Chains: Our subcontractor network supports your remote locations—schools, warehouses, branches, or field sites—so your internal ICT team can focus on core systems and governance.

SupportCALL is led by founder David Maree, an ICT specialist and entrepreneur with over 25 years of industry experience across South Africa, New Zealand, and Australia.

David began his career in hands-on technical roles before leading major projects for corporations across Southern Africa and Oceania. His passion for service excellence and efficiency led to the creation of SupportCALL’s uniquely client-focused delivery model.

With deep knowledge of both the challenges facing regional businesses and the capabilities of modern tech stacks, David remains actively involved in every major client project. His leadership ensures SupportCALL maintains its reputation as the ICT partner who cares.

SupportCALL’s reputation is built on strict compliance and operational integrity:

  * Subcontractor Vetting: All subcontractors are selected based on proven performance, referrals, police clearance, and verified references. Each undergoes skills assessments and policy training.

  * Binding Terms of Service: Every subcontractor agrees to legally binding Terms of Service. Our ticketing system enforces ongoing compliance, and client obligations are contractually mirrored to our field team.

  * Australian Legal Compliance: We align with the Privacy Act (1988), Notifiable Data Breach (NDB) Scheme, and other applicable federal/state laws.

  * Company Name: SupportCALL (Pty) Ltd

  * Legal Structure: Proprietary Limited Company – Australia

  * Legal Structure: Sole Trader – Australia

  * Legal Structure: AM Trust – Australia

  * ABN: [Insert ABN here]

  * Registered Office: Tasmania, Australia (National Coverage)

  * Website: https://www.supportcall.com.au

  * Contact: Available via website contact forms and official channels.

  * Founder & Sole Director: David H Maree

  * Core Regions: TAS, VIC, NSW, QLD, WA, SA, NT (with ability to scale anywhere nationally)

  * Compliance: Fully aligned with Australian privacy and data standards

WE THANK YOU FOR YOUR TIME AND INTEREST IN SupportCALL. David Maree

Client feedback across Australasia.

Sir David, I will combine the two company profiles as requested. The combined profile will present SupportCALL as a global entity with a focus on Australia, then South Africa, and finally a broader global context. The images and testimonials from the source documents will be excluded.

Company Profile: SupportCALL Global Date: 2025 Document Status: Confidential & Proprietary

1. Executive Summary SupportCALL is a pioneering Information and Communications Technology (ICT) service provider, delivering a unique and agile service model for the modern, distributed business landscape. Established in South Africa in 2013, the company has expanded its innovative approach to the Australian market and globally, addressing a critical market gap. This gap is the need for reliable, on-demand, and on-site technical support across multiple, often remote, geographic locations.

By leveraging a trusted network of strictly vetted, locally-based subcontractors, SupportCALL provides clients with a single, dependable point of contact for all their ICT needs. This eliminates the significant overhead and logistical complexities of maintaining a widespread internal IT team. We function as a seamless extension of our clients' businesses, from fully managed ICT departments for SMEs to strategic “hands-on” field support for corporate enterprises. Our service is built on a foundation of 100% transparency, deep client partnership, and a relentless drive to ensure our clients' technological operations are a catalyst for their success.

2. Our Mission & Vision Our Mission: To empower businesses across Australia, South Africa, and globally by providing adaptable, expert, and deeply integrated ICT solutions. We serve as the trusted technical team that enables our clients to excel. Our mission is to solve the geographic challenge, placing skilled technical hands wherever they are needed, ensuring operational continuity and technological alignment with our clients' strategic goals.

Our Vision: To be the undisputed leader and “go-to” provider for distributed ICT support throughout Australia, South Africa, and globally. We aim to achieve full national and international coverage, continuously expand our advanced managed service offerings, and be recognized as the innovative force that redefined service delivery for growing and multi-site businesses.

3. The SupportCALL Difference: A Unique Service Delivery Model Our core differentiator is an innovative and flexible operational model, which provides tangible benefits to our clients.

Unparalleled Geographic Reach without the Overhead: We provide skilled technicians in numerous locations across Australia, South Africa, and other global regions. We have the capability to source talent in new locations within weeks, offering clients a wide footprint without the capital expenditure of satellite offices.

Significant Cost Efficiency: By engaging local subcontractors on a per-need basis, our clients avoid the fixed costs of employing, housing, and transporting a full-time, multi-regional IT staff.

A Single, Accountable Partner: Despite a distributed delivery network, clients interact with a single entity: SupportCALL. We manage all vetting, contracting, service level agreements (SLAs), and quality control, simplifying procurement and guaranteeing consistent service standards.

Agility and Rapid Deployment: Our model allows us to deploy resources quickly to handle everything from emergency troubleshooting and new site installations to routine maintenance and user support, minimizing downtime and accelerating project timelines.

4. Core Service Offerings We provide a comprehensive suite of services designed to cover the full spectrum of modern business ICT requirements.

Managed IT Services: Proactive, 24/7 system oversight powered by a sophisticated Remote Monitoring and Management (RMM) platform. This includes automated system patching, real-time performance alerts, and preventative maintenance to ensure system health and prevent issues before they impact business operations.

On-Demand & On-Site Technical Support: Our core “hands-on” service. We facilitate a wide range of field activities, including hardware installation and repair, network cabling, user setup and support, and acting as the physical facilitator for a client's central IT department.

Advanced Cybersecurity Solutions: We offer advanced threat detection, security incident monitoring, and response capabilities. By leveraging a powerful Security Information and Event Management (SIEM) system, we provide clients with critical visibility into their security posture and help them meet compliance requirements.

Robust Data Management Solutions: We design and implement scalable, secure, and resilient data storage solutions, available on-premise or in the cloud. Our focus is on ensuring data integrity, availability, and protection against loss.

Strategic ICT Consulting: We act as true partners, aligning technology with business objectives. We provide expert guidance on infrastructure planning, digital transformation, and growth strategies, ensuring technology investments deliver maximum return.

5. Our Ideal Client Partnerships SupportCALL is structured to deliver exceptional value to all clients but mainly serves two primary client profiles:

For the Small to Medium Enterprise (SME): We serve as your complete, outsourced ICT department. We handle everything from day-to-day support to long-term strategic planning, providing enterprise-level expertise and reliability that is typically out of reach for smaller businesses, allowing you to focus on your core operations.

For the Corporate & Enterprise Client: We are your strategic partner for geographic expansion and operational efficiency. We solve the critical logistical challenge of managing IT across numerous remote branches or field sites. Your headquarters' IT department can direct our local technicians with precision, ensuring corporate standards are implemented flawlessly and cost-effectively anywhere you operate.

6. Founder & Leadership SupportCALL is led by its founder, David Maree, a dynamic, customer-focused entrepreneur with over 25 years of hands-on experience in the ICT industry across Australia, South Africa, and New Zealand.

David’s journey is one of perseverance and passion. Self-taught and driven, he progressed from technical repairs in the early 1990s to engineering and managing complex network projects for major corporations. This deep technical foundation, combined with his business-building acumen, led him to establish SupportCALL. He saw a critical need for a more client-centric, flexible, and cost-effective service model that traditional ICT companies were not providing.

David’s leadership is the bedrock of the company’s ethos. His philosophy of investing personally in a client’s success has resulted in extraordinary loyalty, with many client relationships spanning over two decades. He embodies the company’s commitment to being the trusted, expert extension of your team.

7. Governance & Quality Assurance Trust and reliability are non-negotiable. Our operational integrity is maintained through a rigorous governance framework.

Subcontractor Vetting: We do not simply contract any available technician. All subcontractors are onboarded through a multi-faceted vetting process, which relies on direct referrals from a trusted network of local businesses and schools, followed by a thorough assessment of their technical skills, service standards, and professionalism.

Legally Binding Agreements: Every subcontractor operates under an extensive and legally binding Terms of Service agreement. This agreement, which they must reaffirm upon every interaction with our ticketing system, ensures adherence to our high standards of service, confidentiality, and security.

Compliance: We align with the Privacy Act (1988), Notifiable Data Breach (NDB) Scheme, and other applicable federal/state laws in Australia and uphold all relevant legal and compliance requirements in South Africa. Crucially, any compliance requirements imposed on SupportCALL by a client are automatically passed down and enforced upon our subcontractors, ensuring a seamless chain of accountability.

8. Company Information Company Name: SupportCALL (Pty) Ltd.

Legal Structure: Proprietary Limited Company, Sole Trader, AM Trust

Year Founded: 2013

Head Office: Tasmania, Australia and South Africa

Service Area: Australia (TAS, VIC, NSW, QLD, WA, SA, NT), South Africa (KZN, LIM, MP, NW, FS, EC), and globally

Website: https://www.supportcall.com.au / https://www.supportcall.co.za

Contact: Available via website contact forms and official channels.

Founder & Sole Director: David H Maree

Registration # (South Africa): 2013/102719/07

VAT # (South Africa): None VAT Vendor (pricing exclude VAT)

ABN (Australia): [Insert ABN here]

B-BBEE LEVEL (South Africa): B-BBEE LEVEL 4 CONTRIBUTOR (100% PROCUREMENT RECOGNITION)

CREATE THE DOCUWIKI EDIT PAGE CODE FORMAT OF THE ABOVE

Sir David, I will create the DocuWiki edit page code format for the combined SupportCALL company profile.