terms_of_enduser_ticket_system_usage
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| Both sides previous revisionPrevious revisionNext revision | Previous revision | ||
| terms_of_enduser_ticket_system_usage [2024/08/27 18:18] – thesaint | terms_of_enduser_ticket_system_usage [2024/12/30 16:03] (current) – thesaint | ||
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| === 2. User Responsibilities === | === 2. User Responsibilities === | ||
| - | You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account. | + | You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer |
| === 3. Permitted Use === | === 3. Permitted Use === | ||
| Line 16: | Line 16: | ||
| === 4. Ticket Submission === | === 4. Ticket Submission === | ||
| - | When submitting a ticket, provide accurate and complete information. You are responsible for the content of your submissions, | + | When submitting a ticket, provide accurate and complete information. You are responsible for the content of your submissions, |
| === 5. Data Privacy === | === 5. Data Privacy === | ||
| Line 25: | Line 25: | ||
| === 7. Modification of Terms === | === 7. Modification of Terms === | ||
| - | We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting the revised Terms on our website. Your continued use of the Ticket System after the posting of revised Terms constitutes your acceptance of the changes. | + | We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting the revised Terms here or on our website. Your continued use of the Ticket System after the posting of revised Terms constitutes your acceptance of the changes. |
| === 8. Intellectual Property === | === 8. Intellectual Property === | ||
| Line 34: | Line 34: | ||
| === 10. Limitation of Liability === | === 10. Limitation of Liability === | ||
| - | To the fullest extent permitted by law, the company shall not be liable for any indirect, incidental, special, consequential, | + | To the fullest extent permitted by law, the company shall not be liable for any indirect, incidental, special, consequential, |
| === 11. Governing Law === | === 11. Governing Law === | ||
| Line 43: | Line 43: | ||
| === 13. User Agreement === | === 13. User Agreement === | ||
| - | It is and will remain your responsibility, | + | It is and will remain your responsibility, |
| === 14. Ticket and Work Handling === | === 14. Ticket and Work Handling === | ||
| Line 61: | Line 61: | ||
| === 19. Meeting Coordination === | === 19. Meeting Coordination === | ||
| - | Teams and Skype are used for communication during meetings. Webcams are optional, and if a mic is not available on your computer, you may use a phone to call into the meeting. You will receive this information after your appointment is confirmed by a technician. For remote configurations, | + | Teams and Skype are used for communication during meetings. Webcams are optional, and if a mic is not available on your computer, you may use a phone to call into the meeting. You will receive this information after your appointment is confirmed by a SupportCALL representative. For remote configurations, |
| === 20. Documentation and Screenshots === | === 20. Documentation and Screenshots === | ||
| After responding to your initial request with a booking link, you may send us any information that will assist during your appointment. Documentation sent prior to an appointment will be reviewed at the technician’s discretion. We are not obligated to review any documentation before a meeting as it is considered billable time. Do not send passwords or sensitive information via email or this contact form. The technician will request this information during your meeting or coordinate a secure way to receive it. | After responding to your initial request with a booking link, you may send us any information that will assist during your appointment. Documentation sent prior to an appointment will be reviewed at the technician’s discretion. We are not obligated to review any documentation before a meeting as it is considered billable time. Do not send passwords or sensitive information via email or this contact form. The technician will request this information during your meeting or coordinate a secure way to receive it. | ||
| - | === 21. Warranty Information === | + | === 21. Bookings === |
| - | Due to the nature of the work performed, there is no warranty on hourly work. Each hour worked is billable regardless of the outcome. While recommendations will be made regarding the level of effort required to implement a solution or fix an issue, it is up to you to specify if there is a cap on the number of hours. Products or third-party services come with their own warranty and support from the provider. SupportCALL will assist as much as possible, but fees may apply. All work is billable, and periodic slow billing can occur. Terms and pages may be updated or changed without notification, | + | All bookings may have a cancellation fee that applies.\\ |
| + | **Ticket System**\\ | ||
| + | https:// | ||
| + | Create your request via our ticket system.\\ | ||
| + | **Google Scheduling**\\ | ||
| + | https:// | ||
| + | https:// | ||
| + | Create your request via our website appointment link on site.\\ | ||
| + | \\ | ||
| + | **Booking Terms**\\ | ||
| + | On-Time Policy:\\ | ||
| + | \\ | ||
| + | Meetings Start on Time: Appointments begin at the scheduled time.\\ | ||
| + | Grace Period: We understand! A 5-minute grace period is offered for late arrivals.\\ | ||
| + | \\ | ||
| + | **Cancellation Policy: | ||
| + | Respectful Rescheduling: | ||
| + | Late Cancellations & No-Shows: Missed appointments with less than 24 hours' notice will be charged the full scheduled time.\\ | ||
| + | \\ | ||
| + | **Keep in mind:**\\ | ||
| + | Timely communication ensures efficient service and allows us to assist other clients in need.\\ | ||
| + | \\ | ||
| + | SupportCALL, | ||
| + | Your success is our success. \\ | ||
| + | \\ | ||
| + | Booking form\\ | ||
| + | First name · Surname · Email address · Phone number\\ | ||
| + | CALLOUT or MEETING\\ | ||
| + | SHORT DESCRIPTION\\ | ||
| + | COMPANY NAME\\ | ||
| + | PHYSICAL ADDRESS\\ | ||
| + | \\ | ||
| + | === 22. Warranty Information === | ||
| + | Due to the nature of the work performed, there is no warranty on hourly work. Each hour worked is billable regardless of the outcome. While recommendations will be made regarding the level of effort required to implement a solution or fix an issue, it is up to you to specify if there is a cap on the number of hours. Products or third-party services come with their own warranty and support from the provider. SupportCALL will assist | ||
| - | === 22. Protection of Personal Information === | + | === 23. Protection of Personal Information === |
| We hold your and your company' | We hold your and your company' | ||
| * Encrypting all sensitive data during storage and transmission. | * Encrypting all sensitive data during storage and transmission. | ||
| Line 77: | Line 110: | ||
| * Providing training to staff on data protection and privacy policies. | * Providing training to staff on data protection and privacy policies. | ||
| - | === 23. Ticket System Workflow === | + | === 24. Ticket System Workflow === |
| This section outlines the specific workflow for handling tickets received from clients. | This section outlines the specific workflow for handling tickets received from clients. | ||
terms_of_enduser_ticket_system_usage.1724782721.txt.gz · Last modified: 2024/08/27 18:18 by thesaint