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Terms of Enduser Ticket System Usage

WE THANK YOU FOR FOR USING OUR SYSTEMS AND SERVICES.

SupportCALL (PTY) LTD. hereafter SupportCALL

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By using this site or our Ticket System, or accessing it you agree to the terms on this page and also that sent by SupportCALL directly to ALL its clients.

It is and will remain your and the company you represent responsibility to check this page so as to stay abreast of any changes relating to the use of any of SupportCALL sites or service terms.
By signing in to this site you do so as a representative of your company or the company you work for.
All Tickets and work will be attended to as soon as possible with extra notice of the user set Priority level.
Or within the SLA time period
It is also agreed that your company or the company you work for will not in any way try to or entertain the idea of bypassing SupportCALL to make direct use of any of SupportCALL staff, representatives, sub-contractors or contractors in any way.
You would also try to provide us with as much information about the issue as possible and what steps were taken to try to resolve the issue.
You, or anyone you work for or the company you work for or own may under no circumstances deal in any way directly with the LOCAL TECH.
ALL work MUST be logged via the SupportCALL Ticket System
If you, or anyone you work for or the company you work for or own has had the relationship with SupportCALL come to an end. You, or anyone you work for or the company you work for or own may in no way contact or do any business with any of the LOCAL TECH's or SupportCALL staff for a minimum time period no shorter than 10 (ten) years. Unless the relationship with SupportCALL is reestablished.

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