SC-Wiki24

User Tools

Site Tools

Trace:
terms_of_enduser_ticket_system_usage

Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revisionPrevious revision
Next revision		Previous revision
terms_of_enduser_ticket_system_usage [2024/08/27 18:25] – thesaintterms_of_enduser_ticket_system_usage [2024/12/30 16:03] (current) – thesaint
Line 25: Line 25:
  
 === 7. Modification of Terms === === 7. Modification of Terms ===
-We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting the revised Terms on our website. Your continued use of the Ticket System after the posting of revised Terms constitutes your acceptance of the changes.+We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting the revised Terms here or on our website. Your continued use of the Ticket System after the posting of revised Terms constitutes your acceptance of the changes.
  
 === 8. Intellectual Property === === 8. Intellectual Property ===
Line 34: Line 34:
  
 === 10. Limitation of Liability === === 10. Limitation of Liability ===
-To the fullest extent permitted by law, the company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of SupportCALL or the Ticket System.+To the fullest extent permitted by law, the company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of SupportCALL products, services or the Ticket System.
  
 === 11. Governing Law === === 11. Governing Law ===
Line 43: Line 43:
  
 === 13. User Agreement === === 13. User Agreement ===
-It is and will remain your responsibility, and the responsibility of the company you represent, to check this page regularly to stay abreast of any changes relating to the use of SupportCALL sites or service terms. By signing in to this site, you do so as a representative of your company or the company you work for.+It is and will remain your responsibility, and the responsibility of the company you represent, to check this page regularly to stay abreast of any changes relating to the use of SupportCALL sites or service terms. By signing in to this site, you do so as a private individual, or representative of your company or the company you work for.
  
 === 14. Ticket and Work Handling === === 14. Ticket and Work Handling ===
Line 61: Line 61:
  
 === 19. Meeting Coordination === === 19. Meeting Coordination ===
-Teams and Skype are used for communication during meetings. Webcams are optional, and if a mic is not available on your computer, you may use a phone to call into the meeting. You will receive this information after your appointment is confirmed by a technician. For remote configurations, we will have you connect us to your computer via Screenconnect at the beginning of your appointment. We prefer not to use other meeting clients or remote connection software. A ticket system login is created for registered clients to allow the creation of callout requests.+Teams and Skype are used for communication during meetings. Webcams are optional, and if a mic is not available on your computer, you may use a phone to call into the meeting. You will receive this information after your appointment is confirmed by a SupportCALL representative. For remote configurations, we will have you connect us to your computer via our SupportDesk remote software at the beginning of your appointment. We prefer not to use other meeting clients or remote connection software. A ticket system login is created for registered clients to allow the creation of callout requests.
  
 === 20. Documentation and Screenshots === === 20. Documentation and Screenshots ===
 After responding to your initial request with a booking link, you may send us any information that will assist during your appointment. Documentation sent prior to an appointment will be reviewed at the technician’s discretion. We are not obligated to review any documentation before a meeting as it is considered billable time. Do not send passwords or sensitive information via email or this contact form. The technician will request this information during your meeting or coordinate a secure way to receive it. After responding to your initial request with a booking link, you may send us any information that will assist during your appointment. Documentation sent prior to an appointment will be reviewed at the technician’s discretion. We are not obligated to review any documentation before a meeting as it is considered billable time. Do not send passwords or sensitive information via email or this contact form. The technician will request this information during your meeting or coordinate a secure way to receive it.
  
-=== 21. Warranty Information === +=== 21. Bookings === 
-Due to the nature of the work performed, there is no warranty on hourly work. Each hour worked is billable regardless of the outcome. While recommendations will be made regarding the level of effort required to implement a solution or fix an issue, it is up to you to specify if there is a cap on the number of hours. Products or third-party services come with their own warranty and support from the provider. SupportCALL will assist as much as possible, but fees may apply. All work is billable, and periodic slow billing can occur. Terms and pages may be updated or changed without notification, and it is your responsibility to check for changes regularly.+All bookings may have a cancellation fee that applies.\\ 
 +**Ticket System**\\ 
 +https://tickets.supportcall-isp.co.za/ \\ 
 +Create your request via our ticket system.\\ 
 +**Google Scheduling**\\ 
 +https://comau.supportcall.co.za/ \\ 
 +https://www.supportcall.co.za/ \\ 
 +Create your request via our website appointment link on site.\\ 
 +\\ 
 +**Booking Terms**\\ 
 +On-Time Policy:\\ 
 +\\ 
 +Meetings Start on Time: Appointments begin at the scheduled time.\\ 
 +Grace Period: We understand! A 5-minute grace period is offered for late arrivals.\\ 
 +\\ 
 +**Cancellation Policy:**\\ 
 +Respectful Rescheduling: We value your time and ours. To reschedule or cancel, please notify us by phone call or email at least 24 hours before your appointment.\\ 
 +Late Cancellations & No-Shows: Missed appointments with less than 24 hours' notice will be charged the full scheduled time.\\ 
 +\\ 
 +**Keep in mind:**\\ 
 +Timely communication ensures efficient service and allows us to assist other clients in need.\\ 
 +\\ 
 +SupportCALL, empowers clients through ICT professionals and ICT professionals to stay ahead of the curve. \\  
 +Your success is our success. \\ 
 +\\ 
 +Booking form\\ 
 +First name · Surname · Email address · Phone number\\ 
 +CALLOUT or MEETING\\ 
 +SHORT DESCRIPTION\\ 
 +COMPANY NAME\\ 
 +PHYSICAL ADDRESS\\ 
 +\\ 
 +=== 22. Warranty Information === 
 +Due to the nature of the work performed, there is no warranty on hourly work. Each hour worked is billable regardless of the outcome. While recommendations will be made regarding the level of effort required to implement a solution or fix an issue, it is up to you to specify if there is a cap on the number of hours. Products or third-party services come with their own warranty and support from the provider. SupportCALL will assist with these as much as possible, but fees may apply. All work is billable, and periodic slow billing can occur. Terms and pages may be updated or changed without notification, and it is your responsibility to check for changes regularly.
  
-=== 22. Protection of Personal Information ===+=== 23. Protection of Personal Information ===
 We hold your and your company's information and data in the highest regard. Best practices include: We hold your and your company's information and data in the highest regard. Best practices include:
   * Encrypting all sensitive data during storage and transmission.   * Encrypting all sensitive data during storage and transmission.
Line 77: Line 110:
   * Providing training to staff on data protection and privacy policies.   * Providing training to staff on data protection and privacy policies.
  
-=== 23. Ticket System Workflow ===+=== 24. Ticket System Workflow ===
 This section outlines the specific workflow for handling tickets received from clients. This section outlines the specific workflow for handling tickets received from clients.
  
terms_of_enduser_ticket_system_usage.1724783140.txt.gz · Last modified: 2024/08/27 18:25 by thesaint