Differences

This shows you the differences between two versions of the page.

--- terms_of_enduser_ticket_system_usage [2024/12/30 16:01] – thesaint
+++ terms_of_enduser_ticket_system_usage [2024/12/30 16:03] (current) – thesaint
@@ Line 67: / Line 67: @@
 === 21. Bookings ===
-All bookings may have a cancellation fee that applies.
+All bookings may have a cancellation fee that applies.\\
-**Ticket System**
+**Ticket System**\\
-https://tickets.supportcall-isp.co.za/
+https://tickets.supportcall-isp.co.za/ \\
-Create your request via our ticket system.
+Create your request via our ticket system.\\
-**Google Scheduling**
+**Google Scheduling**\\
-https://comau.supportcall.co.za/
+https://comau.supportcall.co.za/ \\
-https://www.supportcall.co.za/
+https://www.supportcall.co.za/ \\
-Create your request via our website appointment link on site.
+Create your request via our website appointment link on site.\\
+\\
-**Booking Terms**
+**Booking Terms**\\
-On-Time Policy:
+On-Time Policy:\\
+\\
-Meetings Start on Time: Appointments begin at the scheduled time.
+Meetings Start on Time: Appointments begin at the scheduled time.\\
-Grace Period: We understand! A 5-minute grace period is offered for late arrivals.
+Grace Period: We understand! A 5-minute grace period is offered for late arrivals.\\
+\\
-**Cancellation Policy:**
+**Cancellation Policy:**\\
-Respectful Rescheduling: We value your time and ours. To reschedule or cancel, please notify us by phone call or email at least 24 hours before your appointment.
+Respectful Rescheduling: We value your time and ours. To reschedule or cancel, please notify us by phone call or email at least 24 hours before your appointment.\\
-Late Cancellations & No-Shows: Missed appointments with less than 24 hours' notice will be charged the full scheduled time.
+Late Cancellations & No-Shows: Missed appointments with less than 24 hours' notice will be charged the full scheduled time.\\
+\\
-**Keep in mind:**
+**Keep in mind:**\\
-Timely communication ensures efficient service and allows us to assist other clients in need.
+Timely communication ensures efficient service and allows us to assist other clients in need.\\
+\\
-SupportCALL, empowers clients through ICT professionals and ICT professionals to stay ahead of the curve.
+SupportCALL, empowers clients through ICT professionals and ICT professionals to stay ahead of the curve. \\
-Your success is our success.
+Your success is our success. \\
+\\
-Booking form
+Booking form\\
-First name · Surname · Email address · Phone number
+First name · Surname · Email address · Phone number\\
-CALLOUT or MEETING
+CALLOUT or MEETING\\
-SHORT DESCRIPTION
+SHORT DESCRIPTION\\
-COMPANY NAME
+COMPANY NAME\\
-PHYSICAL ADDRESS
+PHYSICAL ADDRESS\\
+\\
 === 22. Warranty Information ===
 Due to the nature of the work performed, there is no warranty on hourly work. Each hour worked is billable regardless of the outcome. While recommendations will be made regarding the level of effort required to implement a solution or fix an issue, it is up to you to specify if there is a cap on the number of hours. Products or third-party services come with their own warranty and support from the provider. SupportCALL will assist with these as much as possible, but fees may apply. All work is billable, and periodic slow billing can occur. Terms and pages may be updated or changed without notification, and it is your responsibility to check for changes regularly.