terms_of_subcontractor_service
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| terms_of_subcontractor_service [2024/01/22 07:02] – created - external edit 127.0.0.1 | terms_of_subcontractor_service [2024/12/02 13:49] (current) – [Terms of Subcontractor Service] thesaint | ||
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| * there must always be before and after photos. | * there must always be before and after photos. | ||
| * These photos must be attached to the **[** Post Internal Note **]** on the ticket. | * These photos must be attached to the **[** Post Internal Note **]** on the ticket. | ||
| + | * Tech must always attempt to take photos of ICT equipment serial numbers when onsite, photos must be taken of serial numbers no later than every 3rd visit to a site. Equipment are things like all devices in or attached to the data cabinet, AP (access points, repeaters, UPS etc network and ICT equipment.) | ||
| * Set the correct **[** Ticket Status **]**, **[** Time Spent **]** and **[** Time Type **]** | * Set the correct **[** Ticket Status **]**, **[** Time Spent **]** and **[** Time Type **]** | ||
| * Set if the **[** Time Spent **]** was billable or not. | * Set if the **[** Time Spent **]** was billable or not. | ||
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| * You, or anyone you work for or the company you work for or own may under no circumstances keep save or do anything with information or data from SupportCALL or any of its clients you may be asked to do work for other than what you have been requested to do. | * You, or anyone you work for or the company you work for or own may under no circumstances keep save or do anything with information or data from SupportCALL or any of its clients you may be asked to do work for other than what you have been requested to do. | ||
| * You, or anyone you work for or the company you work for or own may under no circumstances deal in any way directly with the client or attend to work that comes from any of SupportCALL (PTY) LTD. clients. | * You, or anyone you work for or the company you work for or own may under no circumstances deal in any way directly with the client or attend to work that comes from any of SupportCALL (PTY) LTD. clients. | ||
| - | * If you, or anyone you work for or the company you work for or own has had the relationship with SupportCALL come to an end. You, or anyone you work for or the company you work for or own may in no way contact or do any business with any of the LOCAL TECH's or SupportCALL staff for a minimum time period no shorter than 10 (ten) years. Unless the relationship with SupportCALL is reestablished. | + | * If you, or anyone you work for or the company you work for or own has had the relationship with SupportCALL come to an end. You, or anyone you work for or the company you work for or own may in no way contact or do any business with any of the LOCAL TECH's, SupportCALL clients |
| * ALL work must be assigned via the SupportCALL Ticket System | * ALL work must be assigned via the SupportCALL Ticket System | ||
| - | * Any and all data or information from SupportCALL or any of its clients you may be asked to do work for must me permanently deleted from any and all your systems when leaving the site and completing a call but no later than 3 months after the original call. | + | * Any and all data or information from SupportCALL or any of its clients you may be asked to do work for must me permanently deleted from any and all your systems when leaving the site and completing a call but no later than 3 months after the original call or finalisation of the ticket and ownership of a ticket moved back to SupportCALL. |
| * All work will be done in a professional manner. | * All work will be done in a professional manner. | ||
| * All contact with the end-user will be in a professional ( //without compromise// | * All contact with the end-user will be in a professional ( //without compromise// | ||
| Line 57: | Line 58: | ||
| * Also, confirm with the client' | * Also, confirm with the client' | ||
| * Cabling Quotes: Quotes are required for any cabling-related work. All quotes for any cabling-related work undertaken during projects or actioning of tickets must be provided for client billing purposes. Please ensure these quotes are sent and refer to the ticket number. | * Cabling Quotes: Quotes are required for any cabling-related work. All quotes for any cabling-related work undertaken during projects or actioning of tickets must be provided for client billing purposes. Please ensure these quotes are sent and refer to the ticket number. | ||
| - | * Detailed Report on tickets "- JOBCARD LOCAL TECH": We require a comprehensive report documenting the completed work via INTERNAL NOTES. This needs to detail what was found on arrival, steps taken to ascertain the cause and the solution and the steps taken and what was the results. An example can be found on the wiki pages, see the link above. | + | * Detailed Report on tickets "- JOBCARD LOCAL TECH": We require a comprehensive report documenting the completed work via INTERNAL NOTES. This needs to detail what was found on arrival, steps taken to ascertain the cause and the solution and the steps taken and what was the results. An example can be found on the wiki pages, see the link below. |
| + | * [[local_tech_field_report|How to Use Our Ticket System Field Report]] | ||
| * Before and After Photos: All photos, both BEFORE and AFTER completion, must be uploaded to the INTERNAL NOTES section of the ticket system. Please ensure each photo is clearly labelled with the date and location for accurate reference. | * Before and After Photos: All photos, both BEFORE and AFTER completion, must be uploaded to the INTERNAL NOTES section of the ticket system. Please ensure each photo is clearly labelled with the date and location for accurate reference. | ||
| * We can only bill the client once all work and reporting have been completed as outlined. | * We can only bill the client once all work and reporting have been completed as outlined. | ||
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| * All other information of the same confidential nature concerning the business of the other party which comes to the knowledge of either party while it is engaged in terms of this agreement, including (without being limited to). | * All other information of the same confidential nature concerning the business of the other party which comes to the knowledge of either party while it is engaged in terms of this agreement, including (without being limited to). | ||
| * details of the other party’s financial structures and operating results. | * details of the other party’s financial structures and operating results. | ||
| + | * details of client how we work and operation between us and sub-contractors, | ||
| * details of the other party’s strategic objectives and planning; and. | * details of the other party’s strategic objectives and planning; and. | ||
| * information relating to the other party’s past, present and future research and development. | * information relating to the other party’s past, present and future research and development. | ||
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| * be made an order of any court to whose jurisdiction the parties are subject; and | * be made an order of any court to whose jurisdiction the parties are subject; and | ||
| * the arbitrator shall be entitled to investigate or cause to be investigated any matter, fact or thing which he considers necessary or desirable in connection with any matter referred to him for decision; and | * the arbitrator shall be entitled to investigate or cause to be investigated any matter, fact or thing which he considers necessary or desirable in connection with any matter referred to him for decision; and | ||
| - | * the law governing this Agreement shall be South African | + | * the law governing this Agreement shall be the law of the land depending on the applicable SupportCALL office location but primary being Australian |
| === NOTE === | === NOTE === | ||
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| - | [[http://sc-tickets.supportcall-isp.co.za/ | + | [[https:// |
| Copyright © SupportCALL - Tickets | Copyright © SupportCALL - Tickets | ||
terms_of_subcontractor_service.1705906955.txt.gz · Last modified: 2024/01/22 07:02 by 127.0.0.1