SC-Wiki24

User Tools

Site Tools

Trace:
terms_of_subcontractor_service

Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revisionPrevious revision
Next revision		Previous revision
terms_of_subcontractor_service [2024/06/26 22:02] – thesaintterms_of_subcontractor_service [2024/12/02 13:49] (current) – [Terms of Subcontractor Service] thesaint
Line 31: Line 31:
   * there must always be before and after photos.   * there must always be before and after photos.
   * These photos must be attached to the **[** Post Internal Note **]** on the ticket.   * These photos must be attached to the **[** Post Internal Note **]** on the ticket.
 +  * Tech must always attempt to take photos of ICT equipment serial numbers when onsite, photos must be taken of serial numbers no later than every 3rd visit to a site. Equipment are things like all devices in or attached to the data cabinet, AP (access points, repeaters, UPS etc network and ICT equipment.)
   * Set the correct **[** Ticket Status **]**, **[** Time Spent **]** and **[** Time Type **]**   * Set the correct **[** Ticket Status **]**, **[** Time Spent **]** and **[** Time Type **]**
   * Set if the **[** Time Spent **]** was billable or not.   * Set if the **[** Time Spent **]** was billable or not.
Line 42: Line 43:
   * If you, or anyone you work for or the company you work for or own has had the relationship with SupportCALL come to an end. You, or anyone you work for or the company you work for or own may in no way contact or do any business with any of the LOCAL TECH's, SupportCALL clients or SupportCALL staff for a minimum time period no shorter than 10 (ten) years. Unless the relationship with SupportCALL is reestablished.   * If you, or anyone you work for or the company you work for or own has had the relationship with SupportCALL come to an end. You, or anyone you work for or the company you work for or own may in no way contact or do any business with any of the LOCAL TECH's, SupportCALL clients or SupportCALL staff for a minimum time period no shorter than 10 (ten) years. Unless the relationship with SupportCALL is reestablished.
   * ALL work must be assigned via the SupportCALL Ticket System   * ALL work must be assigned via the SupportCALL Ticket System
-  * Any and all data or information from SupportCALL or any of its clients you may be asked to do work for must me permanently deleted from any and all your systems when leaving the site and completing a call but no later than 3 months after the original call.+  * Any and all data or information from SupportCALL or any of its clients you may be asked to do work for must me permanently deleted from any and all your systems when leaving the site and completing a call but no later than 3 months after the original call or finalisation of the ticket and ownership of a ticket moved back to SupportCALL.
   * All work will be done in a professional manner.   * All work will be done in a professional manner.
   * All contact with the end-user will be in a professional ( //without compromise// ), as a representative of SupportCALL.   * All contact with the end-user will be in a professional ( //without compromise// ), as a representative of SupportCALL.
Line 83: Line 84:
   * All other information of the same confidential nature concerning the business of the other party which comes to the knowledge of either party while it is engaged in terms of this agreement, including (without being limited to).   * All other information of the same confidential nature concerning the business of the other party which comes to the knowledge of either party while it is engaged in terms of this agreement, including (without being limited to).
   * details of the other party’s financial structures and operating results.   * details of the other party’s financial structures and operating results.
 +  * details of client how we work and operation between us and sub-contractors, clients and suppliers.
   * details of the other party’s strategic objectives and planning; and.   * details of the other party’s strategic objectives and planning; and.
   * information relating to the other party’s past, present and future research and development.   * information relating to the other party’s past, present and future research and development.
Line 104: Line 106:
   * be made an order of any court to whose jurisdiction the parties are subject; and   * be made an order of any court to whose jurisdiction the parties are subject; and
   * the arbitrator shall be entitled to investigate or cause to be investigated any matter, fact or thing which he considers necessary or desirable in connection with any matter referred to him for decision; and   * the arbitrator shall be entitled to investigate or cause to be investigated any matter, fact or thing which he considers necessary or desirable in connection with any matter referred to him for decision; and
-  * the law governing this Agreement shall be South African law, and the Court having jurisdiction to enforce any award made under this clause shall be the appropriate division of the High Court of South Africa, which has jurisdiction over the party against whom the award is being enforced. +  * the law governing this Agreement shall be the law of the land depending on the applicable SupportCALL office location but primary being Australian law, and the Court having jurisdiction to enforce any award made under this clause shall be the appropriate division of the High Court of South Africa or Australian law depending on the applicable SupportCALL office location but primary being Australian law, which has jurisdiction over the party against whom the award is being enforced. 
  
 === NOTE === === NOTE ===
Line 129: Line 131:
  
  
-[[http://sc-tickets.supportcall-isp.co.za/scp/login.php|Return to Login]]+[[https://tickets.supportcall-isp.co.za/scp/|Return to Login]]
  
 Copyright © SupportCALL - Tickets Copyright © SupportCALL - Tickets
terms_of_subcontractor_service.1719439363.txt.gz · Last modified: 2024/06/26 22:02 by thesaint