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terms_of_subcontractor_service [2025/06/11 17:44] – thesaintterms_of_subcontractor_service [2025/06/28 19:37] (current) – thesaint
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   * Submit **quotes** for such work **before proceeding**.   * Submit **quotes** for such work **before proceeding**.
   * Upload **photos** to **[Post Internal Note]** tab, **clearly labelled**.   * Upload **photos** to **[Post Internal Note]** tab, **clearly labelled**.
-  * Photograph **serial numbers** of equipment at least every **3rd site visit** (**APs**, **repeaters**, **UPS**, etc.).+  * Photograph **serial numbers** of equipment at least every **3rd site visit**  
 +   * **APs** 
 +   * **repeaters** 
 +   * **UPS** 
 +   * **Switches** 
 +   * **Firewalls** 
 +   * etc. 
   * Always set correct **Ticket Status**, **Time Spent**, and **Time Type**.   * Always set correct **Ticket Status**, **Time Spent**, and **Time Type**.
   * Indicate whether **time is billable or not**.   * Indicate whether **time is billable or not**.
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   * **Payment** is made within **30 days** of SupportCALL receiving **client payment**.   * **Payment** is made within **30 days** of SupportCALL receiving **client payment**.
   * **Consolidating tickets** onto one invoice **without prior approval** may cause **delays**.   * **Consolidating tickets** onto one invoice **without prior approval** may cause **delays**.
 +  * One Ticket, one invoice.
   * You may **not retain or use any data/information** from SupportCALL or its clients for any other purpose.   * You may **not retain or use any data/information** from SupportCALL or its clients for any other purpose.
   * After **termination**, no contact with **LOCAL TECHs**, **clients**, or **staff** for at least **10 years**, unless formally **re-engaged** by **SupportCALL**.   * After **termination**, no contact with **LOCAL TECHs**, **clients**, or **staff** for at least **10 years**, unless formally **re-engaged** by **SupportCALL**.
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 === NOTE === === NOTE ===
-  * Work must be instructed by SupportCALL or client HQ (visible in ticket).+  * Work must be instructed by SupportCALL or client HQ (and must be visible in ticket).
   * End-user requests go through HQ.   * End-user requests go through HQ.
   * Keep end-users happy—this builds lasting client trust.   * Keep end-users happy—this builds lasting client trust.
terms_of_subcontractor_service.1749663866.txt.gz · Last modified: by thesaint