Table of Contents
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BIZ - tacticalRMM & W.system Pricing...
Pricing Model for SupportCALL (Requires Your Specific Markets Research)
This document outlines a pricing model for SupportCALL's tacticalRMM and W.system services.
Signup Specials where you can get...
CURRENT SPECIAL: Signup for 6 months and get 2 months free tacticalRMM for up to 10 devices (laptop or PC). (excluding Remote Support) Standard monitoring only. Additional services and requests will be billed separately. Not available for senior/pensioner or individuals.
Service Overview
Exclude hardware. If a client requires their own hardware as an isolation measure with their network. Hardware can be rented or bought, but is not included by default.
* tacticalRMM: Remote Monitoring and Management (RMM) service for proactive IT support, security patching, and maintenance.
| Windows OS | SUPPORTED |
| Linux OS | contact us for pricing (once-off per site charge) |
| Mac OS | contact us for pricing (once-off per site charge) |
* W.system: Specialized Security Information and Event Management (SIEM) system and Extended Detection and Response (XDR) for advanced threat detection, security analysis, and incident response.
| Windows OS | SUPPORTED |
| Linux OS | SUPPORTED |
| Mac OS | SUPPORTED |
Price to your Clients Table
We want to partner with you, our MSP, to win more business. If price is a barrier with a potential client, let's talk. We're committed to finding a win-win solution that works for everyone. A deal rather than no deal.
Pricing below is per paid and per month.
tacticalRMM
RMM, Patching and Security with 30min Remote Support. ( MSP please contact your account manager for your pricing)
tacticalRMM Senior/Pensioner
| Service | Target Audience | Pricing Model | Price (ZAR) | Suggested Price (ZAR) | Notes |
|---|---|---|---|---|---|
| tacticalRMM | Senior/Pensioner | Per Device | R150-R250 | R199 | Discounted rate, STD features (incl. 30min Remote Standard Support) |
tacticalRMM Individual
| Service | Target Audience | Pricing Model | Price (ZAR) | Suggested Price (ZAR) | Notes |
|---|---|---|---|---|---|
| tacticalRMM | Individual | Per Device | R150-R300 | R249 | STD features (incl. 30min Remote Standard Support) |
| tacticalRMM | Individual, Optional Extra | Per Device, Per Extra Data Point | R50-R150 | R99 | Add Extra Monitoring Points |
| tacticalRMM | Individual, Optional Extra | Per Device Advanced Support | R50-R500 | R349 | Advanced Support per 30min |
tacticalRMM SME
| Service | Target Audience | Pricing Model | Price (ZAR) | Suggested Price (ZAR) | Notes |
|---|---|---|---|---|---|
| tacticalRMM | SME | Per Device | R100-R300 | R249 | STD Features, Volume discounts available |
| tacticalRMM | SME | Per Device 15-24 Devices | R100-R300 | R224 | STD Features, Volume discounts (-10%) |
| tacticalRMM | SME | Per Device 25-34 Device | R100-R300 | R199 | STD Features, Volume discounts (-20%) |
| tacticalRMM | SME | Per Device 35+ Device | R100-R300 | R174 | STD Features, Volume discounts (-30%) |
| tacticalRMM | SME | Per Site 25+ Devices | R2000-R5000 | R3499 | Based on site size and complexity. |
| tacticalRMM | SME | Per Site 50+ Devices | R2000-R15000 | R6899 | Based on site size and complexity. |
| tacticalRMM | SME , Optional Extra | Per Device, Per Extra Data Point | R50-R150 | R99 | Add Extra Monitoring Points |
tacticalRMM Corporate
| Service | Target Audience | Pricing Model | Price (ZAR) | Suggested Price (ZAR) | Notes |
|---|---|---|---|---|---|
| tacticalRMM | Corporate | Per Site Config | Custom Pricing | R2999 | Once-off Config Fee |
| tacticalRMM | Corporate | Per Site 50-199 Devices | R10000-R40000 | R24999 | Based on network size and complexity; enterprise-level features and support |
| tacticalRMM | Corporate | Per Site 200-999 Devices | R40000-R150000 | R89999 | Based on network size and complexity; enterprise-level features and support |
| tacticalRMM | Corporate | Per Site 1000+ Devices | R150000+ | R150000 | Based on network size and complexity; enterprise-level features and support |
W.system
Compliance and Security. ( MSP please contact your account manager for your pricing)
W.system SME
| Service | Target Audience | Pricing Model | Price (ZAR) | Suggested Price (ZAR) | Notes |
|---|---|---|---|---|---|
| W.system | SME | Per Site | Custom Pricing | R2999 | Once-off Config Fee |
| W.system | SME | Per Device | R300-R600+ | R± | Higher price reflecting advanced security features |
| W.system | SME | Per Site <30 Devices | R5000-R15000+ | R± | Premium price for comprehensive site protection |
W.system Corporate
| Service | Target Audience | Pricing Model | Price (ZAR) | Suggested Price (ZAR) | Notes |
|---|---|---|---|---|---|
| W.system | Corporate | Per Site Config | Custom Pricing | R3499 | Once-off Config Fee |
| W.system | Corp Small Enterprise | Per Site 50-199 Devices | R50,000 - R200,000+ per month | R± | Highly customized based on network size, data volume, and security needs |
| W.system | Corp Mid Enterprise | Per Site 200-999 Devices | R200,000 - R1,000,000+ per month | R± | Highly customized based on network size, data volume, and security needs |
| W.system | Corp Large Enterprise | Per Site 1000+ Devices | R1,000,000+ per month | R± | Highly customized based on network size, data volume, and security needs |
Key Considerations
- Market Research: Conduct thorough research on competitor pricing in your location. This is the *most critical* step.
- Cost Analysis: Calculate your own costs (staffing, software, infrastructure, etc.) to ensure profitability.
- Tiered Packages: Offer different packages (e.g., Basic, Standard, Premium) within each category with varying features and support levels.
- Custom Pricing: For corporate clients, especially with W.system, custom pricing is essential due to complex deployments.
- Value-Based Pricing: Emphasize the value your services provide. W.system offers more advanced security, justifying a higher price.
- Contract Lengths & Discounts: Consider offering discounts for longer-term contracts.
- Support Levels: Clearly define the level of support included in each package.
- Onboarding Fees: You might charge a one-time onboarding fee for initial setup and configuration.
- Free Trials: Offering free trials can be a powerful way to attract customers.
Disclaimer
The prices listed above are only a guide and you should not be used without proper market research and cost analysis for your area.
Pricing should be carefully considered to ensure competitiveness and profitability.