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BIZ - tacticalRMM & W.system Pricing...

Pricing Model for SupportCALL (Requires Your Specific Markets Research)

This document outlines a pricing model for SupportCALL's tacticalRMM and W.system services.

Signup Specials where you can get...

CURRENT SPECIAL: 2 months free tacticalRMM for up to 10 devices (laptop or PC).
(excluding Remote Support) Standard monitoring included. Additional services and requests will be billed separately.
Not available for senior/pensioner or individuals.

Service Overview

Exclude hardware. Hardware can be rented or bought, but is not included by default.

* tacticalRMM: Remote Monitoring and Management (RMM) service for proactive IT support, security patching, and maintenance.

Windows OS, SUPPORTED
Linux OS, contact us for pricing (once-off per site charge)
Mac OS, contact us for pricing (once-off per site charge)

* W.syatem: Specialized Security Information and Event Management (SIEM) system for advanced threat detection, security analysis, and incident response.

Windows OS, SUPPORTED
Linux OS, SUPPORTED
Mac OS, SUPPORTED

Price to Clients Table

We want to partner with you, our MSP, to win more business. If price is a barrier with a potential client, let's talk. We're committed to finding a win-win solution that works for everyone.

Pricing below is per paid and per month.

tacticalRMM

RMM, Patching and Security with 30min Remote Support. ( MSP please contact your account manager for your pricing)

tacticalRMM Senior/Pensioner

Service	Target Audience	Pricing Model	Price (ZAR)	Suggested Price (ZAR)	Notes
tacticalRMM	Senior/Pensioner	Per Device	R150-R250	R199	Discounted rate, STD features (incl. 30min Remote Standard Support)

tacticalRMM Individual

Service	Target Audience	Pricing Model	Price (ZAR)	Suggested Price (ZAR)	Notes
tacticalRMM	Individual	Per Device	R150-R300	R249	STD features (incl. 30min Remote Standard Support)
tacticalRMM	Individual, Optional Extra	Per Device, Per Extra Data Point	R50-R150	R99	Add Extra Monitoring Points
tacticalRMM	Individual, Optional Extra	Per Device Advanced Support	R50-R500	R349	Advanced Support per 30min

tacticalRMM SME

Service	Target Audience	Pricing Model	Price (ZAR)	Suggested Price (ZAR)	Notes
tacticalRMM	SME	Per Device	R100-R300	R249	STD Features, Volume discounts available
tacticalRMM	SME	Per Device 15-24 Devices	R100-R300	R224	STD Features, Volume discounts (-10%)
tacticalRMM	SME	Per Device 25-34 Device	R100-R300	R199	STD Features, Volume discounts (-20%)
tacticalRMM	SME	Per Device 35+ Device	R100-R300	R174	STD Features, Volume discounts (-30%)
tacticalRMM	SME	Per Site 25+ Devices	R2000-R5000	R3499	Based on site size and complexity.
tacticalRMM	SME	Per Site 50+ Devices	R2000-R15000	R6899	Based on site size and complexity.
tacticalRMM	SME , Optional Extra	Per Device, Per Extra Data Point	R50-R150	R99	Add Extra Monitoring Points

tacticalRMM Corporate

Service	Target Audience	Pricing Model	Price (ZAR)	Suggested Price (ZAR)	Notes
tacticalRMM	Corporate	Per Site Config	Custom Pricing	R2999	Once-off Config Fee
tacticalRMM	Corporate	Per Site 50-199 Devices	R10000-R40000	R24999	Based on network size and complexity; enterprise-level features and support
tacticalRMM	Corporate	Per Site 200-999 Devices	R40000-R150000	R89999	Based on network size and complexity; enterprise-level features and support
tacticalRMM	Corporate	Per Site 1000+ Devices	R150000+	R150000	Based on network size and complexity; enterprise-level features and support

W.system

Compliance and Security. ( MSP please contact your account manager for your pricing)

W.system SME

Service	Target Audience	Pricing Model	Price (ZAR)	Suggested Price (ZAR)	Notes
W.system	SME	Per Site	Custom Pricing	R2999	Once-off Config Fee
W.system	SME	Per Device	R300-R600+	R±	Higher price reflecting advanced security features
W.system	SME	Per Site <30 Devices	R5000-R15000+	R±	Premium price for comprehensive site protection

W.system Corporate

Service	Target Audience	Pricing Model	Price (ZAR)	Suggested Price (ZAR)	Notes
W.system	Corporate	Per Site Config	Custom Pricing	R3499	Once-off Config Fee
W.system	Corporate	Per Device	R5000–R15000	0 - R1500+ per month	Highly customized based on network size, data volume, and security needs

R899

W.system	Corp Small Enterprise	Per Site 50-199 Devices	R50,000 - R200,000+ per month	R±	Highly customized based on network size, data volume, and security needs
W.system	Corp Mid Enterprise	Per Site 200-999 Devices	R200,000 - R1,000,000+ per month	R±	Highly customized based on network size, data volume, and security needs
W.system	Corp Large Enterprise	Per Site 1000+ Devices	R1,000,000+ per month	R±	Highly customized based on network size, data volume, and security needs

Key Considerations

Market Research: Conduct thorough research on competitor pricing in your location. This is the *most critical* step.
Cost Analysis: Calculate your own costs (staffing, software, infrastructure, etc.) to ensure profitability.
Tiered Packages: Offer different packages (e.g., Basic, Standard, Premium) within each category with varying features and support levels.
Custom Pricing: For corporate clients, especially with W.system, custom pricing is essential due to complex deployments.
Value-Based Pricing: Emphasize the value your services provide. W.system offers more advanced security, justifying a higher price.
Contract Lengths & Discounts: Consider offering discounts for longer-term contracts.
Support Levels: Clearly define the level of support included in each package.
Onboarding Fees: You might charge a one-time onboarding fee for initial setup and configuration.
Free Trials: Offering free trials can be a powerful way to attract customers.

Disclaimer

The prices listed above are only a guide and you should not be used without proper market research and cost analysis for your area.

Pricing should be carefully considered to ensure competitiveness and profitability.

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